Diana Curtis
Carbon
Summary
I'm very excited to meet new people and help them make their lives easier by sharing the knowledge I can. Coworkers would describe me as outgoing and friendly. Compassionate towards people and understanding of situations. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
Prime Communications / AT&T Authorized Retailer
09.2024 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Built and maintained strong relationships with clients, resulting in repeat business and increased customer loyalty
- Demonstrated expertise in product features and benefits to effectively communicate value propositions to customers
- Assisted customers in selecting the right products based on their needs, preferences, and budget constraints
- Collaborated with team members to achieve store-wide sales goals and objectives
- Utilized point-of-sale systems accurately to process transactions efficiently and maintain accurate sales records
- Resolved customer complaints promptly and satisfactorily, turning potentially negative experiences into positive ones
- Developed innovative strategies such as upselling or cross-selling techniques to maximize average transaction value
- Conducted market research to identify potential target demographics for specific products or promotions
- Implemented strategies for upselling warranties or service plans to increase revenue per sale
- Collaborated with colleagues on visual merchandising initiatives to create eye-catching displays that drove sales
- Maintained a high level of professionalism while handling cash transactions and ensuring register accuracy
- Participated in regular training sessions focused on enhancing selling skills and product knowledge expertise
- Actively engaged with customers through effective questioning techniques to identify their needs accurately
Cashier/Customer Service
Dairy Queen
03.2023 - 05.2024
- Processed high-volume transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers in selecting menu items, providing recommendations and answering questions.
- Handled cash management duties, ensuring accuracy in daily financial reconciliation.
Volunteer
Putnam County Humane Society
02.2017 - 07.2018
- Cleaned all dog and cat cages and areas
- Made sure all bedding was cleaned daily and fresh for all animals
- Introduced animals to potential new clients and their current pets
- Ensured proper paperwork and visitor log was filled out daily
- Walked all dogs multiple times a day
- Bathed all animals regularly as well as health checks
Delivery Driver
Oreilly Auto Pats
07.2013 - 04.2014
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Managed route planning using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and performed regular safety checks to comply with regulations.
- Assisted in training new drivers on company policies and best practices for efficient deliveries.
- Checked in new inventory daily with incoming parts and supplies as well as put away in proper locations among the store
- Reset planograms according to protocols
- Assisted general customers and businesses in person as well as incoming phone calls for orders
- Ensured all proper procedures for stocking and cleaning were maintained
Education
High School Diploma -
South Putnam High School
Greencastle, IN05.2008
Skills
- Learning Technology
- Communication skills
- Customer service (10 years)
- Cash Handling (10 years)
- Basic math
- Sales Experience (3 years)
- Dog Handling
- Animal Care
- Delivery Driver Experience
- Phone etiquette (10 years)
- POS
- Pet Care
Certification
Driver's License
Additional Information
Very quick at learning technology and different operating systems such as desktops and registers.
Timeline
Retail Sales Consultant
Prime Communications / AT&T Authorized Retailer
09.2024 - Current
Cashier/Customer Service
Dairy Queen
03.2023 - 05.2024
Volunteer
Putnam County Humane Society
02.2017 - 07.2018
Delivery Driver
Oreilly Auto Pats
07.2013 - 04.2014
High School Diploma -
South Putnam High School
Similar Profiles
Devon DavidsonDevon Davidson
FlagShip Retail Store Manager at Prime Communications / At&t Authorized RetailerFlagShip Retail Store Manager at Prime Communications / At&t Authorized Retailer
Jeff MeierJeff Meier
Retail Store Manager at Prime Communications - AT&T Authorized RetailerRetail Store Manager at Prime Communications - AT&T Authorized Retailer
Zachariah FairchildZachariah Fairchild
Sales Associate at Prime Communications (AT&T Authorized RetailerSales Associate at Prime Communications (AT&T Authorized Retailer
Justin WintherJustin Winther
Customer Account Representative at BungeCustomer Account Representative at Bunge
Ashley OrrAshley Orr
Pharmacy Operations Manager at WalgreensPharmacy Operations Manager at Walgreens