Diana De Leon
American Windows and Glass, INC
EVANSVILLE
2
Languages
1
Certification
4
years of professional experience
Dedicated HR professional with experience in recruitment, onboarding, and employee training. Proven ability to foster positive employee relations and improve HR operations through effective communication and teamwork.
Bilingual communication specialist prepared for multifaceted interpreting roles. Background includes bridging language barriers in legal, medical, and educational environments while enhancing mutual understanding. Focus on seamless team collaboration and adaptability, with proven linguistic proficiency and cultural awareness.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Work History
HR Assistant
2 Years 5 Months- Supported recruitment processes by screening resumes and scheduling interviews.
- Assisted in onboarding new employees, ensuring smooth integration into company culture.
- Coordinated training sessions and workshops to enhance employee skill sets.
- Responded to employee inquiries regarding benefits and policies, fostering clear communication.
- Collaborated with team members to streamline HR processes for improved efficiency.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Conducted exit interviews with terminated employees.
- Developed and maintained HR policies and procedures.
- Coordinated recruitment processes, including job postings and candidate screenings.
- Managed employee records and maintained HR databases for accuracy.
- Tracked various statistics and kept detailed records to support human resources department.
- Converted employee status from temporary to permanent.
- Helped employees register for benefits programs using online portals.
- Assisted with creating employee handbooks and manuals.
Customer Service Cashier
2 Years 8 Months- Assisted customers with product inquiries and provided tailored recommendations.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Collaborated with team members to maintain store organization and cleanliness.
- Implemented promotional displays, increasing awareness of sales events and offers.
- Monitored inventory levels, reporting discrepancies to management for action.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma
Skills
Office administration
Employee relations
Maintaining files
Human resources administration
Communication management
HR policies
Staff education and training
High social awareness
Computer literacy
New hire orientation
Fluent bilingualism
Professional ethics
Client confidentiality
Interpersonal communication
Cross-cultural communication
Relationship building
[Language] fluency
Interpretation
Multitasking
Attention to detail
Organizational skills
Accurate translation
Teamwork and collaboration
Patience and composure
Certification
- Latino Profesional development Training - 2024-2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
HR Assistant
American Windows and Glass, INC
08.2023 - 01.2026Read More
Customer Service Cashier
Citi Trends
04.2022 - 12.2024Read More
Centro De Estudios Tecnologicos #136
High School Diploma
Read More