DIANA DSA
Ras Al Khaimah
Summary
Strategic and results-driven Human Resource professional with 18+ years of progressive leadership experience in healthcare HR. Proven expertise in talent acquisition, employee engagement, and regulatory compliance, currently serving as Group HR Manager at Arabian Healthcare Group. Recognized for optimizing HR operations, driving cultural transformation, and ensuring accreditation readiness (JCI, MOH, ISO) with zero non-compliance findings. Skilled in HR technology integration, workforce planning, and change management, delivering measurable improvements in efficiency, satisfaction, and retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
GROUP HUMAN RESOURCE MANAGER
Arabian Healthcare Group
10.2007 - Current
- Spearheaded end-to-end recruitment, overseeing annual manpower planning and competency mapping aligned with accreditation goals (JCI, MOH)
- Successfully onboarded 500+ healthcare professionals, reducing time-to-hire from 45 to 25 days through recruitment automation and strategic agency partnerships
- Developed and implemented integrated HR frameworks to support hospital expansion, service line introductions, and post-COVID recovery strategies
- Designed succession planning models, fostering internal career growth and leadership pipeline development
- Launched impactful initiatives, including in-house health checkups and R&R programs, boosting employee satisfaction by 25% based on internal surveys
- Achieved 90% retention over 5 years through conflict resolution programs, skill-building initiatives, and career mobility frameworks
- Served as the official liaison with UAE MOH, ensuring 100% success in licensing renewals, labor inspections, and audits
- Led HR readiness for JCI, ISO, and MOH audits, resulting in zero non-compliance findings across multiple cycles
- Introduced biometric attendance, e-leave systems, and e-payslip access, reducing administrative workload by 40% and enhancing data accuracy
- Collaborated with IT to integrate AI-based tools into HR dashboards, enabling real-time monitoring of attrition trends and KPIs
- Authored and standardized 100+ HR policies and SOPs, ensuring alignment with UAE Labor Law and HAAD/MOH guidelines
- Partnered with Finance to optimize manpower budgeting, payroll forecasting, and annual salary benchmarking
- Led HR operations for the hospital’s COVID-19 wing, managing staff mobilization and burnout protocols, ensuring 100% service continuity
- Awarded 'Best Supporting Department – JCI Accreditation 2022' for seamless HR support
- Enabled data-driven decision-making by supporting AI integration for real-time workforce monitoring
HR COORDINATOR
Belhoul Specialty Hospital
03.2004 - 01.2007
- Supported end-to-end recruitment and onboarding, managing interviews, document collection, and induction processes
- Maintained HRIS entries and files, ensuring compliance with MOH audits
- Handled employee visa processing and renewals, liaising with PRO and corporate HR teams
- Assisted with performance appraisals, training coordination, and leave management
- Contributed to employee engagement events and represented the hospital at Excel London job fairs
Education
MBA - Human Resources & Organizational Psychology
UCAM University
Post Graduate Extended Diploma - Business Management (HR & Organizational Psychology)
Cambridge International Qualification (CIQ)
Bachelor of Commerce - undefined
Mangalore University
Skills
- Strategic HR Planning
- Organizational Development
- Healthcare Talent Acquisition
- Retention
- UAE Labor Law
- MOH Compliance
- Employee Engagement
- Culture Building
- Compensation & Benefits Benchmarking
- Change Management
- Workforce Restructuring
- Accreditation Readiness
- JCI
- TEMOS
- ISO
- Performance Management
- Leadership Development
- HR Digital Transformation
- Analytics
Certification
- Healthcare Leadership Program, Dignity Health Education, USA, 2021
- JCI Foundations of Accreditation, Prague, 2019
- HR Tech MENA Summit, Dubai, 2019
- Primary Source Verification, Ministry of Health & Dataflow, 2018
- ISO 9001:2015 Auditor Program, Maxellence, 2018
- Risk Management Training, Maxellence, 2017
- Job Fair Representation, Excel London, 2016
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
GROUP HUMAN RESOURCE MANAGER
Arabian Healthcare Group
10.2007 - Current
HR COORDINATOR
Belhoul Specialty Hospital
03.2004 - 01.2007
Post Graduate Extended Diploma - Business Management (HR & Organizational Psychology)
Cambridge International Qualification (CIQ)
Bachelor of Commerce - undefined
Mangalore University
MBA - Human Resources & Organizational Psychology
UCAM University
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