Summary
Overview
Work History
Education
Skills
Training and Certificates
Professional Interest
Disclaimer
References
Timeline
Generic
Diana Fernandes

Diana Fernandes

Chikmangalore

Summary

As a dedicated Quality Executive, I aim to contribute my expertise to a progressive organization that fosters a challenging and dynamic work environment. I would like to continually enhance my knowledge and skills in quality management within the healthcare sector, while actively contributing to the organization's success. I am eager to leverage my enthusiasm and commitment to drive advancements in quality practices, ensuring the ongoing improvement and development of the esteemed institution I am a part of.

Overview

2
2
years of professional experience

Work History

Quality Executive

Yenepoya Specialty Hospital
Mangalore
Current - Current
  • Managed and coordinated the accreditation process for the hospital as NABH Coordinator, ensuring compliance with quality standards.
  • Achieved quality accreditation for hospitals through effective coordination and implementation of policies and procedures.
  • Developed and implemented policies and procedures to ensure compliance with NABH standards, enhancing quality assurance measures.
  • Tracked and updated hospital statutory and legal requirements and certifications, ensuring adherence to regulatory standards.
  • Identified and understood quality indicators required by NABH standards, facilitating continuous improvement initiatives.
  • Scheduled internal quality audits, prepared and updated checklists, generated audit reports, and addressed non-compliances promptly.
  • Conducted analysis of incident reports using RCA, trend analysis, and CAPA methodologies, contributing to enhanced patient safety measures.
  • Upgraded systems for data collection, compiled and analyzed quality indicators to drive performance improvement efforts.
  • Recorded, discussed, and implemented CAPA for deviations from quality standards, ensuring continuous quality enhancement.
  • Coordinated training programs and committee meetings, fostering a culture of continuous learning and improvement.
  • Convened the Quality Improvement Committee, facilitating collaboration and decision-making for quality enhancement initiatives.
  • Coordinated and conducted mock drills to assess and improve emergency preparedness and response.
  • Participated in quality improvement initiatives, contributing to the overall enhancement of healthcare services.
  • Assisted in safety rounds to identify and address potential hazards and risks, promoting a safe environment for patients and staff.

Quality and Operation Executive

Dr . Solanki Eye Hospital
Bangalore
06.2022 - 09.2022
  • Handled admission and discharge processes, ensuring smooth transitions for patients.
  • Monitored housekeeping services to maintain cleanliness and hygiene standards in the hospital.
  • Coordinated with VIP and International patients, providing personalized care and assistance.
  • Met with patients to address their concerns and complaints, ensuring high levels of patient satisfaction.
  • Issued daily provisional bills accurately and promptly, ensuring transparency in billing processes.
  • Monitored and ensured compliance with NABH standards and regulations, maintaining quality standards.
  • Analyzed operational data and provided regular reports to management, facilitating informed decision-making.
  • Managed staff and resource scheduling to optimize hospital resources and ensure efficient operations.
  • Coordinated with other departments to streamline hospital operations and enhance patient care delivery.
  • Ensured compliance with regulatory requirements and accreditation standards, maintaining high-quality care.
  • Conducted internal audits to monitor compliance and identify areas for improvement, driving continuous quality enhancement.
  • Developed and implemented quality improvement initiatives to elevate patient care and satisfaction levels.
  • Collaborated with various departments and teams to identify and resolve quality issues promptly.

Education

MHA -

Father Muller Medical College
01.2022

Bachelor of Arts -

St Agnes Autonomous College
01.2019

Skills

  • Proficient in using Microsoft office package
  • Pro Active and reactive decision

Training and Certificates

  • Completed training Program on NABH 5th edition standards at Yenepoya Specialty Hospital by CAHO from October 28th to 30th, 2022.
  • Earned Lean Six Sigma White Belt certification in May 2023.
  • Completed Sustainability in Healthcare Management course by CAHO.
  • Attended Workshop on NC Closure conducted by CAHO in June 2023.
  • Participated in a workshop on Quality Tools and Techniques by CAHO in May 2023.
  • Attended webinar on Ophthalmology Standards (CQE Series) by CAHO on July 30th, 2022.
  • Participated in a national workshop on "Communication Skills in Unconventional Careers".
  • Completed a training program on Women and Human Rights, Violations, and Remedies.
  • Attended Workshop on Disaster Management & Emergency Preparedness.
  • Participated as a delegate in the St. John's National Academy of Health Sciences, Bengaluru.
  • Participated in "HR Management & Practices in Healthcare" held by CAHO.

Professional Interest

Health care quality management

Disclaimer

I hereby declare that all the information furnished above is true to the best of my knowledge

References

References available upon request

Timeline

Quality Executive

Yenepoya Specialty Hospital
Current - Current

Quality and Operation Executive

Dr . Solanki Eye Hospital
06.2022 - 09.2022

MHA -

Father Muller Medical College

Bachelor of Arts -

St Agnes Autonomous College

Similar Profiles

CREATE PROFILE
Diana Fernandes