Diana Francis
Alappuzha
Summary
To achieve a challenging position in a professional organization through self-improvement by excelling in all responsibilities with sincere hard work, dedication & commitment. To work towards the development of the organization & grow with it.
Overview
17
17
years of professional experience
1
1
Certification
3
3
Languages
Work History
GUEST EXPERIENCE MANAGER
CHERUKARAMOTORS PVT (L)
07.2025 - Current
- FORD Dealership
CUSTOMER RELATIONSHIP MANAGER
EVM MOTORS & VEHICLES INDIA PVT (L)
06.2018 - 06.2025
- Volkswagen dealership
CUSTOMER RELATIONSHIP MANAGER
TVS & SONS PVT (L)
02.2016 - 05.2018
- Mahindra dealership
TELECALLER
HERCULES AUTOMOBILES INDIA PVT (L)
12.2012 - 01.2016
- Maruti dealership
RECEPTIONIST
POPY UMBRELLA MART
12.2008 - 11.2012
Education
Computer TTC -
IGI Alappuzha
Alappuzha01.2008
BA - Economics
St Michael's College
Cherthala01.2007
HIGHER SECONDARY - undefined
Muhammadens Boys Higher Secondary School
Alappuzha01.2004
SSLC - undefined
St Joseph's Girl's Higher Secondary School
Alappuzha01.2002
Skills
Team Work
Work Ethic
Analytical skills
Leadership Quality
Decision-making
Time Management
Certification
FORD certified Guest Experience Manager
Interests
Songs, Travelling, Social Networks
Timeline
FORD certified Guest Experience Manager
09-2025
GUEST EXPERIENCE MANAGER
CHERUKARAMOTORS PVT (L)
07.2025 - Current
CUSTOMER RELATIONSHIP MANAGER
EVM MOTORS & VEHICLES INDIA PVT (L)
06.2018 - 06.2025
CUSTOMER RELATIONSHIP MANAGER
TVS & SONS PVT (L)
02.2016 - 05.2018
TELECALLER
HERCULES AUTOMOBILES INDIA PVT (L)
12.2012 - 01.2016
RECEPTIONIST
POPY UMBRELLA MART
12.2008 - 11.2012
BA - Economics
St Michael's College
HIGHER SECONDARY - undefined
Muhammadens Boys Higher Secondary School
SSLC - undefined
St Joseph's Girl's Higher Secondary School
Computer TTC -
IGI Alappuzha
References
Available upon request
TRAINING ATTENDED
- Completed Mahindra CRM Training
- Completed Volkswagen CRM Training
DECLARATION
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars DIANA FRANCIS
KEY RESPONSIBILITIES
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Answering phones and explaining the product and services offered by the company.
- Greet clients and visitors with a positive, helpful attitude.
- Assisting clients in finding their way around the office.
- Monitor relationships with existing customers through CRM
PERSONAL STRENGTHS
- COMMUNICATION - Interpersonal skills – verbal, problem solving and listening skills in any administrative role.
- SERVICE - Having a client focused approach Skills include Patience, Attentiveness and a positive language.
- ORGANIZATION - Helping others, organizing a to-do list. Prioritizing tasks by the deadline for improving time-management.
- MANAGEMENT- Management skills to direct others and review others performance.
DRIVING LICENSE DETAILS
- Holder of Valid Indian Driving License
- License No : 20180024490
- Date of Expiry :30/05/2037
PERSONAL DOSSIER
- Gender : Female
- Date of Birth : 31/05/1987
- Nationality : Indian
- Marital Status : Married
- Permanent Address :Karukaparambu House Punnapra P.O Pin 688004 Alappuzha, Kerala, India
PASSPORT DETAILS
- Passport Number : V1018966
- Date of Expiry : 04-05-2031
- Place of Issue : Cochin
Volkswagen Certified CRM and FORD certified Guest experience Manager
Completed Volkswagen Customer Relation Manger Training and certified
Completed FORD Guest Experience Management Training and certified