Diana Gescheidler
Hammond
Summary
Accomplished IT professional with substantial experience achieving business goals via system analysis, setup, installation, training and troubleshooting. Combines cross-functional, cross-technology experience in the development and delivery of IT solutions. Successful in adapting and integrating technologies to support broad-ranging needs. Supports IT initiatives through the installation, set-up and maintenance of system-wide server applications. Expertise includes: Corporate-Wide IT Initiatives, Vendor/Software Research & Analysis, Project Planning & Timelines, First & Second-Tier User Training & Support, Information Resources Policies & Procedures
Overview
20
20
years of professional experience
Work History
Desktop II Technician
GEMINUS
07.2022 - Current
- Provide technical support to end users across multiple locations for both hardware and software.
- Moved a majority of users over to Watchguard VPN, currently maintaining by removing users no longer employed, resetting the authentication when needed.
- Set up and configure computer workstations, led the swap of 43 computers and completed in a timely manner.
Lead Operator Technician
CLEVELAND CLIFFS
09.2021 - 06.2022
- Evaluate user needs, monitor system activity/performance and support technical services for more than 5,000 users across eight U.S. operating sites at this steel processing and manufacturing company.
- Responsible for user access troubleshooting, hardware/software problem assessment, technical service ticket routing and remote user walkthroughs (to resolve basic issues).
- Diagnose and resolve job abends, perform IPLs (initial program loads) and administer other weekly/monthly procedures on the mainframe.
- Address user production and non-production system problems, reset user passwords and routinely monitor the network’s hardware, software and environmental systems.
- Lead reporting and recovery efforts for major IT production outages.
IT Technician
NORTHSHORE HEALTH CENTERS
12.2020 - 06.2021
- Provided technical support, troubleshooting and training to 200+ users across five operating sites of this multidisciplinary medical group using NextGen, Office 365 and Windows 10.
- Created and edited users in Active Directory; administered access permissions, passwords, user account activations and deactivations (for terminated employees).
- Set up, configured and administered relocation of computer workstations (hardware and software), along with an enterprise-wide upgrade of systems from Windows 7 to Windows 10.
Systems Manager: IT Projects
WHITE LODGING
06.2015 - 05.2020
- Planned and directed the procurement, implementation, administration and support of the company’s computer and networking hardware, software and licensing.
- Responsible for developing, budgeting, scheduling, planning, supervising, testing, configuring and managing projects throughout all phases.
- Oversaw new hotel opening projects, including installing all network-related infrastructure, patching offices and front desks, setting up front desks and business centers, and supporting end users and project teams throughout the opening process.
- Managed the transition of acquired properties, including removing prior equipment, installing and setting up company equipment and cables, switching end users to company email and applications, documenting hotel infrastructure and preparing inventory of all hotel equipment.
- Researched vendors and obtained quotes, purchased hardware, software and licensing, and tracked progress and cost of projects.
- Partnered with vendors to facilitate hardware upgrades to wireless infrastructure and television systems at ~80 hotels across the U.S.
- Worked with ISP during cutovers to changeover all company devices to new IP scheme.
Network Administrator
MAJESTIC STAR CASINOS
05.2012 - 11.2012
- Recruited back to this company due to previous record of contribution and achievement.
- Served as project lead for the migration of data, configuration of DC and File Server, and end-user setup for a property move of the corporate staff in Las Vegas.
- Recreated all backup jobs using separate selection lists per server in Symantec Backup Exec 2010 R3 to provide fully functional backups of all data across 22 servers.
- Investigated, diagnosed and resolved firewall, email and mapping issues for a sister property.
- Provided Tier I & II support to sites in Gary, Indiana, Tunica, Mississippi and Las Vegas, Nevada.
Technology Coordinator
SOLOMON CORDWELL BUENZ
03.2011 - 05.2012
- Implemented and managed multiple virtual servers using VMWare ESXi while providing Tier I & II support to 175+ end users across two business locations.
- Responsible for basic switch configuration, cabling and connectivity testing for a third-floor expansion in the San Francisco site.
- Implemented and managed Symantec Endpoint Protection Management server to facilitate comprehensive data and system security.
- Streamlined the deployment and installation of the operating system and software by providing a central installation point.
- Modified the AD schema to incorporate employee thumbnail images into Microsoft Outlook 2010 using PowerShell.
- Migrated multiple servers: domain controller and FSMO, deployment server and web server.
- Utilized Symantec Backup Exec 2010 for backups and restoration of all company data.
IT Project Manager
MAJESTIC STAR CASINOS
06.2005 - 12.2010
- Promoted through a series of progressively responsible roles, starting from web design and animation to planning and management of numerous website, network, email and e-business projects.
- Liaison to corporate IT personnel, VP of Corporate Information Technology and multi-property IT staff.
- Subject matter expert to provide 1st-tier and 2nd-tier IT support as well as training to corporate end-users as well as IT, marketing and human resources personnel across multiple sites.
- Provided corporate support to Gary, Las Vegas, BlackHawk and Tunica properties.
- Contributed to company-wide growth and diversification by evaluating/testing new technologies and forecasting future needs.
- Reduced costs and centralized operations by implementing in-house hotel reservation and materials management/purchasing systems.
- Established and launched the ResNet and Stratton Warren MMS by critical deadlines, including set-up, testing, data conversion, task assignment, weekly meetings, user training, filebuilds and vendor analysis.
- Led the development of an application that improved approval times, increased ordering speed, reduced waste and strengthened inventory controls; completed within timeline and under budget.
- Managed the $60,000 redesign of corporate and multi-property websites, on time and $20,000 below budget: vendor and cost analyses, project planning, organization of data and other project phases.
- Wrote and distributed MMS policy and procedure guidelines to ensure consistency and compliance along with website policies to enforce consistency of branding and messages across all property sites.
- Saved $10,000 in design and scripting costs by spearheading in-house development for the company’s not-for-profit foundation website using HTML, Javascript and Adobe Photoshop.
Education
B.S. - Computer Network Management
WESTWOOD COLLEGE
Calumet City, Illinois01.2010
B.S. - Visual Communications
WESTWOOD COLLEGE
Calumet City, Illinois01.2004
A.A.S. - Graphic Design & Multimedia
WESTWOOD COLLEGE
Calumet City, Illinois01.2003
Skills
- Microsoft Windows 10/11
- Active Directory
- Troubleshooting
- Documentation and reporting
- Multitasking and organization
- Works Well Under Pressure
- Customer service
- Attention to detail
Certifications
ITIL - April 2025
A+ Certification - August 2025
Timeline
Desktop II Technician
GEMINUS
07.2022 - Current
Lead Operator Technician
CLEVELAND CLIFFS
09.2021 - 06.2022
IT Technician
NORTHSHORE HEALTH CENTERS
12.2020 - 06.2021
Systems Manager: IT Projects
WHITE LODGING
06.2015 - 05.2020
Network Administrator
MAJESTIC STAR CASINOS
05.2012 - 11.2012
Technology Coordinator
SOLOMON CORDWELL BUENZ
03.2011 - 05.2012
IT Project Manager
MAJESTIC STAR CASINOS
06.2005 - 12.2010
B.S. - Visual Communications
WESTWOOD COLLEGE
A.A.S. - Graphic Design & Multimedia
WESTWOOD COLLEGE
B.S. - Computer Network Management
WESTWOOD COLLEGE