Diana Hansen
Eaton
Summary
Dedicated healthcare professional with 20+ years of experience in optical and customer services. Skilled in managing medical records, coordinating appointments, and processing insurance claims. Committed to improving workflow and ensuring exceptional patient care in a collaborative setting.
Overview
21
21
years of professional experience
Work History
Contact Lens Technician
Self Employed
Chino Hills
01.2020 - 05.2025
- Collaborated with optometrists to ensure accurate patient care and service delivery.
- Worked successfully with a diverse group of coworkers to accomplish the show's goals and address issues related to our products and services.
- Insertion and removal of theatrical contact lenses on actors for film and television.
- Maintained actors' comfort and offered eye drops regularly.
- Educated patients on proper eyewear maintenance and care techniques.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Generated invoices for my services, and maintained patient records for production.
- Responsible for storing and cleaning lenses nightly throughout the show, and returning them to production at the end of the shoot.
Front Office/Back Office Technician
PIH Health
La Mirada
09.2020 - 04.2021
- Coordinated appointment scheduling and assisted patients with inquiries and follow-ups.
- Processed insurance claims and verified coverage for patient services efficiently.
- Collaborated with medical staff to streamline back office operations and improve workflow.
- Assisted patients with vision tests and eye exam preparations.
- Maintained a clean and organized work environment in the clinic.
- Received payments from customers for services rendered or products purchased.
Optician/Contact Lens Technician
Dr. Gording Optometry
Los Angeles
04.2013 - 01.2020
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Maintained optical inventory and organized product displays for visibility.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Handled insurance claims processing for patient eyewear purchases.
Optician
Loma Linda Optometry
Loma Linda
10.2015 - 08.2016
- Scheduled patient appointments and managed office workflow effectively.
- Assisted patients with frame selection and fitting processes.
- Performed lens measurements using advanced optical equipment.
- Maintained inventory of eyewear and optical supplies efficiently.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
Optometric Assistant
Orange County Optometric Group
Anaheim
06.2005 - 09.2015
- Greeted patients upon arrival at the office, verified insurance coverage and collected co-payments or outstanding balances due from previous visits.
- Assisted patients with scheduling appointments and managing their records.
- Conducted preliminary eye examinations and gathered patient medical histories.
- Prepared exam rooms and maintained cleanliness of equipment and supplies.
- Educated patients on contact lens care and proper eyewear usage.
- Assisted in fitting eyeglasses frames according to prescription specifications.
- Processed insurance claims and verified patient eligibility for coverage.
Sales Associate
CVS Pharmacy
Anaheim
10.2012 - 04.2013
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer inquiries and resolved issues efficiently.
- Restocked shelves and managed inventory levels regularly.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Outwindow Technician
Sav-on Drug Stores
Anaheim
09.2004 - 06.2005
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Received payment from customers and processed credit card transactions when necessary.
- Maintained cleanliness and organization of pharmacy work areas consistently.
- Handled customer inquiries and provided excellent service at the counter.
Education
High School Diploma -
Fullerton Joint Union High School
Fullerton, CA06-2006
Some College (No Degree) - ABO & NCLE
Optical Nerd
OnlineSkills
- Contact lens maintenance
- Patient education
- Medical record management
- Insurance verification and processing
- Appointment scheduling
- Ophthalmic equipment operation
- Team collaboration
- Problem solving
- Attention to detail
- Customer service and support
- Time management
- Effective communication
- Patient care and testing
- Eye health assessment
- Medical terminology proficiency
- Optical dispensing and adaptability
Affiliations
Mother of 3 who is always either at the hockey rink or the ballet studio.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Office/Back Office Technician
PIH Health
09.2020 - 04.2021
Contact Lens Technician
Self Employed
01.2020 - 05.2025
Optician
Loma Linda Optometry
10.2015 - 08.2016
Optician/Contact Lens Technician
Dr. Gording Optometry
04.2013 - 01.2020
Sales Associate
CVS Pharmacy
10.2012 - 04.2013
Optometric Assistant
Orange County Optometric Group
06.2005 - 09.2015
Outwindow Technician
Sav-on Drug Stores
09.2004 - 06.2005
High School Diploma -
Fullerton Joint Union High School
Some College (No Degree) - ABO & NCLE
Optical Nerd
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