Summary
Work History
Education
Professional Development
Hobbies and Interests
Languages Known
Timeline
Generic

Diana Monteiro

Vasai

Summary

Proficient in handling diverse responsibilities including office management, project coordination, scheduling, and customer service. Skilled in systems to streamline processes and enhance efficiency. A proactive problem-solver with excellent communication and interpersonal skills, capable of thriving in fast-paced environments while maintaining a high level of professionalism and confidentiality.

Work History

HR Coordinator

Magnum Placements
  • Call short listed candidates and ask for their current employment, CTC and designation and in that basis we probe the candidates for the job opening on our requirement firm and ask them to go for an interview
  • Give a follow up call to the candidates on the next day to confirm that they are going for the interview and take the feedback from the clients for each candidate
  • Update daily MIS reports to our senior managers and mentioned records of all the walk-in candidates.

Senior Advisor

3 Global Services Pvt. Ltd.
  • 3G is a mobile network provider in UK which deals with postpaid contract along with different handsets and tariffs
  • It is an inbound voice process for cancellation and u upgrading, where customers call for cancellation or to extent (upgrade) of their contract with us
  • Explained them about different offers and handsets we have with us and provided them with the best offers as per their need
  • Also gave other Value Add Services with the mobile contract for 12/18 months.

Part-timer Tele-caller

Kaplish
  • Generated data from online portal, calling customer querying for rented and owned flats
  • Explained them about the available options as per their needs and requirement
  • Booked appointment for site visit
  • Gave daily reports to owner.

Senior Advisor

Sutherland Global Services
  • Handled inbound calls for Norton Anti-virus as technical customer service globally
  • Explained our product and services
  • Guided the customer to purchase or renew the product
  • Helped new batches with the process and mentoring them
  • Also did supervision for On Job Training (OJT) batches.

Manager

Shree Dinesh Logistics Services (Amway India Thane Branch)
  • Handled office operations which include cashiers report, warehouse reports and Distributor Customer Service desk reports on daily basis
  • Managed petty cash for all expenses in office like celebrations, events, repair, maintenance, staff travelling allowances, staff food allowances, stationary, machinery
  • Handled warehouse overall operations, audited stock, any short or excess of products and stock records
  • Handled cash operations, audit cash reports, payment transactions, any short or excess of cash handled by cashiers and cash deposit transactions.

Admin and CBSE section co-ordinator

Unic Edu Space Classes
  • Use to handle CBSE section enquiries and admissions
  • Consult parents and students for CBSE section
  • Coordinated with the teachers, checked for syllabus completion, weekly test and student performance
  • Coordinated between parents, teachers and management
  • Gave daily reports to management
  • Gave timely feedback and suggestions.

Executive

Reliance SMSL Ltd.
  • Handled email for Jio process, query related to JioFiber Broadband services
  • Handled billing, technical and customer service queries
  • Handled OJT batches and help them with their performance
  • Also handled escalation email queries for L2.

HR Contact Centre Associate

Alchemy Techsol India Pvt Ltd.
  • I am getting applications assigned daily for profile Driver Helper and Package Handler
  • Do outcalling to these candidates and guide them with their applications
  • Also send email or text messages from loop application to contact the candidate
  • Also briefing candidate about their orientation day with important details.

Education

Bachelor of Commerce -

MUMBAI UNIVERSITY
MUMBAI
06-2024

HSC -

Kannada Bhavan Jr. College
01.2005

SSC -

St. Joseph’s High School
01.2003

Professional Development

Windows’2000 (i.e. Microsoft Word, Excel, PowerPoint etc...) and Advanced Excel

Hobbies and Interests

Listening to music, watching movies and reading books.

Languages Known

English, Hindi, Marathi and Konkani.

Timeline

HR Coordinator

Magnum Placements

Senior Advisor

3 Global Services Pvt. Ltd.

Part-timer Tele-caller

Kaplish

Senior Advisor

Sutherland Global Services

Manager

Shree Dinesh Logistics Services (Amway India Thane Branch)

Admin and CBSE section co-ordinator

Unic Edu Space Classes

Executive

Reliance SMSL Ltd.

HR Contact Centre Associate

Alchemy Techsol India Pvt Ltd.

Bachelor of Commerce -

MUMBAI UNIVERSITY

HSC -

Kannada Bhavan Jr. College

SSC -

St. Joseph’s High School

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Diana Monteiro