Diana Rebello

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Organized and detail-oriented with a strong work ethic.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Position Management activities within the organization.

Working with Recruiter & Hiring Manager to help resolve their
query.

• Working with Recruiter & Hiring Manager to help resolve their query.
• Helping with positions attribute changes.
• Collaborating with Employee Data Management & Position Management Team.
• Resolving position & recruiting queries for HM & Recruiters.
  

• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Implemented time-blocking and schedule notifications to optimize time management.
• Created detailed calendars for staff members to support deadline management and milestone achievement.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
• Filling positions within organization.
• Developing network of suitable candidates.
• Handling of administration and record-keeping.
• Interacting with Hiring Manager & Recruiter to understand their priority.

• Processing Customer requests related to Cease & Desist, Attorney Representation & Debt Validation.
• Provide ideas to enhance the process.
• Creating daily inventory report.
• Provide reports accurately and in a timely manner.
• Maintain quality scores and adhere to policies /procedures.
• PDK & SOP reviews.
• Mentoring the new comes & colleagues to build up their score card.
• Helping in Audit reports (internal & external).
• Doing Quality for the team.

• Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.
• Locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt .
• Locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt .
• Locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt .
• Been the Champ of the Month , Champ of the Quarter consecutively .
• Coached & Trained new joiners to build up their communication skills with effective ways to collect on delinquent accounts .
• Maintained an excellent scorecard by driving numbers & ensuing by getting the best C-sat surveys.

• Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
• Escalated customer issues to management for appropriate action to be taken.
• Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
• Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
• Trained customers on product usage for increased brand loyalty.
• Escalate unresolved issues to the appropriate internal teams.
• Collect prompt and accurate feedback from customers

• Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions.
• Contact debtors regarding status of account and fees past due.
• Determine debtor's financial ability to offer alternate payment programs and methods.
• Perform skip tracking to locate debtors with incorrect contact information.
• Review, approve and post any collections payments submitted by check, Western Union and check by phone.
• Provide excellent and outstanding services to debtors.
• Monitor and manage mortgage delinquency reporting activities.

• Trained new team members on scripts, company services, and collection strategies.
• Used skip tracing and other techniques to locate debtors.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Negotiation with card members to determine the best course of action and gaining agreement for both short and long term
  solutions.
• Providing solutions to the card members to help them bring their account into normal status,