Diana Wilson
Seymour
Summary
Dynamic Office Manager and Billing Specialist at New Beginnings Recovery Center, adept at enhancing operational efficiency and fostering strong client relationships. Proven expertise in billing management and conflict resolution, successfully streamlined processes to improve accuracy and compliance. Recognized for implementing effective policies that elevated team performance and customer satisfaction. I have my certificate of completion through AAPC for CBT billing.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager, Billing Specialist
New Beginnings Recovery Center
Seymour
07.2023 - Current
- Managed office supplies and inventory for efficient daily operations.
- Coordinated schedules and appointments for staff and clients effectively.
- Assisted in maintaining a clean and organized office environment.
- Supported team members with administrative tasks and project coordination.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Prepared documents and reports using office software tools efficiently.
- Facilitated communication between departments to enhance workflow collaboration.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Reviewed billing statements for accuracy and compliance with company policies.
- Managed electronic billing systems to ensure timely and accurate invoicing.
- Assisted in training new team members on billing procedures and software tools.
- Collaborated with finance team to streamline billing processes and improve efficiency.
- Supported audits by providing necessary documentation and information as needed.
- Communicated effectively with customers regarding payment options and account status.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Worked closely with patients to discuss payment arrangements when needed.
- Resolved discrepancies between customers' remittances and invoices received.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Provided support to other departments within the organization as needed.
- Maintained accurate records of collections, adjustments and denials in the system.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Implemented new policies related to billing processes when required.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Developed financial reports detailing accounts receivable aging status.
- Tracked changes in legislation that could affect billing procedures.
- Assisted in developing strategies for improving collections processes.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Submitted claims to insurance companies.
- Expedited payments by verifying accuracy and currency of vendor information.
- Developed strong professional rapport with vendors and clients.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Gathered information to produce accounts payable reports for review.
- Reviewed legal claims for accuracy and issues.
- Prepared and posted weekly payments to vendors and suppliers.
- Maintained accounting ledgers by verifying and posting account transactions.
- Reconciled codes against services rendered.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
General Manager
Hardee's Restaurant
Seymour
09.2010 - 06.2015
- Oversaw daily operations and ensured adherence to company policies and procedures.
- Managed team performance and provided coaching to enhance employee skills.
- Implemented process improvements to streamline workflow and increase efficiency.
- Coordinated with department heads to align operational goals with company objectives.
- Developed training programs for new hires to ensure compliance and safety standards.
- Conducted regular staff meetings to communicate updates and foster collaboration.
- Maintained inventory control systems to optimize resource management and minimize waste.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
GED -
Jennings County Learning Center
North Vernon, IN04-2023
Skills
- Office management
- Inventory control
- Document preparation
- Staff supervision
- Billing management
- Customer relationship management
- Problem solving
- Conflict resolution
- Documentation and control
- Financial accounting
- Policy implementation
- Document management
- Bookkeeping
- Financial tracking
- Financial reporting
Affiliations
- My favorite activities is my five children and their busy schedules such as Marching Band, Drama Club, Robotics and Football. I have always loved a busy work schedule. The faster pace things are for me the better . I have always loved numbers so medical billing and coding has been a great career path, because im constantly learning new things and and keeping up with all the changes in the field.
Certification
- I received my completion of Professional Medical Billing Curriculum June 13,2023
Timeline
Office Manager, Billing Specialist
New Beginnings Recovery Center
07.2023 - Current
General Manager
Hardee's Restaurant
09.2010 - 06.2015
GED -
Jennings County Learning Center