Diane Phelps
Jeffersonville
Summary
Resourceful Patient Care Technician experienced in hemodialysis and emergency response. Delivered high-quality patient care while managing heavy patient volumes, including telephone triage and appointment scheduling. Improved patient data management processes, enhancing health monitoring and operational efficiency.
Compassionate professional in health technology and technical services, known for high productivity and efficient task completion. Skilled in patient data analysis, medical equipment operation, and healthcare IT systems. Excelling with top soft skills including communication, teamwork, and adaptability to ensure success in fast-paced environments.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Dialysis Technician
Fresenius Medical Care NA
Clarksville
03.2017 - Current
- Prepared and maintained dialysis machines for optimal performance and patient use.
- Monitored patient vitals during dialysis treatments to ensure safety and comfort.
- Educated patients on dialysis processes and care protocols for better understanding.
- Collaborated with healthcare teams to develop individualized patient treatment plans.
- Assisted in troubleshooting equipment issues to minimize downtime during procedures.
- Documented patient progress and treatment details in electronic health records accurately.
- Trained new staff on operational procedures and safety protocols effectively.
- Ensured compliance with health regulations and standards in all daily operations.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
- Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
- Implemented quality improvement initiatives within the facility's dialysis unit.
CNA
South Hill Hospital
South Hill
08.2014 - 08.2017
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff.
- Provided comfort and emotional support to patients and families.
- Maintained cleanliness and safety of patient areas following hospital protocols.
- Documented patient care activities accurately in electronic health records.
- Collaborated with healthcare team to implement patient care plans.
- Educated patients on health management and wellness practices.
- Trained new staff on hospital procedures and patient care standards.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Medical Assistant
Scoliosis and Spinal Surgery
Greenville
07.2010 - 02.2017
- Assisted with patient intake and medical history documentation at a spinal surgery clinic.
- Coordinated scheduling for patient appointments and follow-up visits efficiently.
- Managed inventory of medical supplies and ensured availability for procedures.
- Supported physicians during examinations and minor surgical procedures in the office.
- Educated patients on postoperative care and spinal health maintenance practices.
- Maintained accurate electronic health records in compliance with privacy regulations.
- Communicated effectively with patients, addressing concerns and providing reassurance regularly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Sanitized and organized medical equipment following established protocols to ensure safety. medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
Education
Certificate Of Completion - CPR
American Red Cross
01.2026 - 01.2029
CCHT
Fresenius Medical Center
03.2017 - 05.2017
CNA
Kentucky Allied Health
07.2005 - 07.2005
New Albany Senior High School
New Albany , INSkills
- Patient care
- Vital signs monitoring
- Electronic health records
- Team collaboration
- Quality improvement
- Infection control
- Medical documentation
- Patient education
- Alarm response
- Compliance with regulatory guidelines
- HIPAA
- Documentation accuracy
- Treatment documentation
- Emergency response
- Safety monitoring
- Direct patient care
- Infection control standards
- Healthcare software proficiency
- Patient observation
- Patient care training
- Patient data management
Timeline
Certificate Of Completion - CPR
American Red Cross
01.2026 - 01.2029
Dialysis Technician
Fresenius Medical Care NA
03.2017 - Current
CCHT
Fresenius Medical Center
03.2017 - 05.2017
CNA
South Hill Hospital
08.2014 - 08.2017
Medical Assistant
Scoliosis and Spinal Surgery
07.2010 - 02.2017
CNA
Kentucky Allied Health
07.2005 - 07.2005
New Albany Senior High School