Diane Williams
indianapolis
Summary
Experienced Healthcare Worker with background in diverse healthcare settings including hospitals, clinics and nursing homes. Strengths include patient care, medical terminology knowledge, and strong communication skills. Skilled at building relationships with patients of all ages and backgrounds, while efficiently coordinating with medical teams to deliver high-quality care. Past roles have involved significant improvements in patient satisfaction levels and operational efficiency.
Overview
16
16
years of professional experience
Work History
Endoscopy Technician
Eskenazi Hospital
Indianapolis
01.2023 - 01.2025
- Conducted regular inventory checks of supplies needed for endoscopic suite operations.
- Assisted physicians with endoscopic procedures, such as esophagogastroduodenoscopies, colonoscopies, sigmoidoscopies, enteroscopies, and biopsies.
- Maintained endoscopy equipment, including cleaning, sterilizing, and troubleshooting.
- Operated specialized imaging systems such as CCD cameras during examinations.
- Demonstrated knowledge of sterile technique principles when preparing patients for procedures.
- Performed patient care duties, including monitoring vital signs and administering medications.
- Performed maintenance on scopes following the manufacturer's recommended schedules.
- Complied with applicable laws, regulations, standards, and guidelines relating to the practice of an Endoscopy Technician.
- Prepared rooms for endoscopic procedures according to established protocols.
- Recorded patients' medical history and other relevant information in the electronic health record system.
Specimen Collector
Tomo Drug Testing
Indianapolis
03.2020 - 11.2022
- Collected specimens in compliance with DOT guideline 49 CFR Part 40.
- Ensured accurate and timely specimen collection across various environments.
- Labeled specimens according to established protocols for effective tracking.
- Executed Breath Alcohol and Urine collections following DOT guidelines.
- Traveled to client locations for urine specimen collection.
- Conducted in-house testing procedures for expedited results.
- Prepared specimens for laboratory shipment while adhering to safety procedures.
- Performed preventative maintenance on laboratory equipment to ensure optimal performance.
Patient Care Technician
Neuropsychiatric Hospital
Indianapolis
01.2018 - 02.2020
- Transported patients to ancillary departments as directed by the Care Manager/PCC.
- Patient information is charted accurately in the electronic health record.
- Conducted cardiac monitoring, rhythm interpretation, and venous blood draws as needed.
- Performed clean dressing changes, catheter care, and point-of-care testing according to orders.
- Maintained safety awareness during patient interactions and procedures.
- Greeted and oriented patients and families to care areas upon arrival.
- Monitored patient health and obtained vital signs, reporting significant changes promptly.
- Educated patients and families on treatment procedures and home care instructions.
Dispatcher
Amazon.com
Indianapolis
02.2016 - 11.2017
- Conducted daily inspections on the assigned vehicle to ensure operational readiness.
- Followed the manifest and schedule to guarantee timely deliveries.
- Delivered packages efficiently to designated locations.
- Fueled vehicle using company gas card to maintain logistics operations.
- Scanned and delivered packages for accurate tracking and inventory management.
Patience Care Technician
Options Hospital
01.2015 - 01.2017
- Transporting patients to and from ancillary departments as delegated by Care manager/PCC
- Charting
- Performing cardiac monitoring and rhythm interpretation, venous blood draws, clean dressing changes, catheter care, POC testing as ordered, among other duties on the unit
- Do Q15 and hourly
- Assist / report to RN
- Maintain safety awareness
- Greeting and orienting patients and family to or from the patient care area
- Assisting with examination and treatment
- Monitor health of the patient
CNA - Certified Nursing Assistant
Larue Carter Hospital
Indianapolis
12.2010 - 05.2014
- Transported patients to ancillary departments as directed by the Care Manager/PCC.
- Conducted Q15 and hourly assessments to monitor patient health effectively.
- Performed cardiac monitoring, rhythm interpretation, venous blood draws, and catheter care.
- Assisted RN with patient care activities and promptly reported findings.
- Educated patients on home care practices to promote recovery.
- Maintained safety awareness during all patient interactions and procedures.
- I greeted and oriented patients and families upon arrival to the care area.
- Accurately documented patient information in the electronic health record.
Customer Service Representative
Methan Enterprise
Indianapolis
01.2009 - 09.2011
- Delivered exceptional customer service by promptly answering incoming calls from clients.
- Actively listened to customer concerns, resolving issues quickly and escalating major problems as needed.
- Assisted customers with transactions over the phone to ensure smooth experiences.
- Clarified customer issues to identify root causes of complaints and implemented effective solutions.
- Maintained accurate customer records by updating account information regularly.
- Implemented forward-thinking strategies to enhance customer satisfaction and address needs.
Education
CPR/First Aid -
American Heart Association
Indianapolis, IN2023
HSE -
Warren High School
Indianapolis02.2020
Skills
- Body fluid analysis
- Endoscopic procedures
- Equipment maintenance
- Sterile techniques
- Patient monitoring
- Regulatory compliance
- Electronic health records
- Time management
- Safety awareness
- Specimen collection
- Patient positioning
- Experiment design
- Sharps management
- Quality assurance reviews
- Administrative assistance
- Patient care quality
- Electronic medical records
- Sample collection
- Patient interviewing
- Physician support
- Patient interaction
- Laboratory equipment operation
- Patient assessment
- Competency evaluation
- Specimen handling
- Reading comprehension skills
- Care activity documentation
- Problem documentation
- Results documentation
- Patient records administration
- Measuring vital signs
- Direct patient care
- Maintaining quality assurance standards
- Procedure assistance
- File and records maintenance
Timeline
Endoscopy Technician
Eskenazi Hospital
01.2023 - 01.2025
Specimen Collector
Tomo Drug Testing
03.2020 - 11.2022
Patient Care Technician
Neuropsychiatric Hospital
01.2018 - 02.2020
Dispatcher
Amazon.com
02.2016 - 11.2017
Patience Care Technician
Options Hospital
01.2015 - 01.2017
CNA - Certified Nursing Assistant
Larue Carter Hospital
12.2010 - 05.2014
Customer Service Representative
Methan Enterprise
01.2009 - 09.2011
CPR/First Aid -
American Heart Association
HSE -
Warren High School
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