Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic
Dibya Jyoti Mahanta

Dibya Jyoti Mahanta

Collection
Guwahati

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
2015
2015
years of post-secondary education

Work History

MII

Tata Capital Finance Ltd
07.2024 - Current
  • Currently I am looking TW Portfolio Bucket Flows. Currently I am handling 5 agencies, in which there are around 50 FOS. Who looking after TW Collection & Recovery.
  • Department: Finance – Flows CM || Designation: MII

DMII

ICICI Bank
05.2023 - 06.2024
  • That time I was handling Auto loan and CB products in the entire NE circle. I have handle call center team which is Kolkata's base, and it is a very big team with 48th Field executives which is spread across various places in the NE. My best performance till date. I scored97% in February and till date this is the best number of NE
  • Department: Finance – X Bucket Designation: DMII

Team Leader

TATA MOTOR FINANCE (CBSL)
08.2021 - 04.2023
  • Taking care X Bucket Collection with 10 CRE’s team. Daily Follow-ups and achieve the DRR. Dealing Customers and Fleet account handling
  • Department: Finance – X Bucket

Senior Executive

Vision India pvt (Vodafone Mobile Services Ltd./Vodafone Idea Limited)
03.2018 - 08.2021
  • Ensuring the Credit process as per the NCP for all the postpaid connection and managing the verification team properly for the correct connections. Dealing with the bill disputes issues for both Voice and Data. Achieve overall collection targets against the bill 1st and 2nd generated- execute strategies to enhance the pre-due date collection.
  • Accountable for: Execution of Credit policies and process for quality acquisition with maintaining. Managing the bill delivery & Refund across the Zone within the given TAT. Ensuring Cost Reduction & Digitalization. Agents & C&C Agencies Productivity & Process Compliance Monitoring.
  • Department: Finance – Credit & Collection

Manager

The Northeast Associates (Authorized Collection Agency)
10.2015 - 03.2018
  • Handling Backend Data/Post-paid Complaint/Request SR closure. Preparing daily MIS as well as critical MIS as per Business requirement which includes sharing the data to other Verticals. Handling Credit/Address verification & Welcome visit process. Handling Refund & Bill not received complaint and request issues (Calls, Walking’s & Field Visits). Preparing all Presentations for Credit & Collection Team. Bad Debt & Collection Analysis.
  • Department: Finance – Credit & Collection

Associate

Web data Systems
12.2014 - 10.2015
  • Vodafone Spacetel Limited/ Bharti Airtel Collection – Money Receipt Reconciliation and Payment posting for mobility.
  • Project: Vodafone Spacetel Limited/ Bharti Airtel

Sr Associate and mentor

Serco BPO Sparsh BPO and First Source Ltd
07.2011 - 08.2014
  • Performance Measurement, Forecasting, Reporting and Staff Scheduling. Real Time Monitoring and Reporting of Service levels on a day-to-day basis. Creating reports internal as well as client on various matrices. Monitoring the Agent Staffing on a daily basis. Work closely with Operations to achieve target SLA & schedule efficiency. MIS & Reviews - Internal and Client Reviews. Facilitating feedback to the Operation on regular basis. Agents Productivity & Compliance Check. Ensure proper roostering to help in transport cost reduction. Proper utilization of seats through effective scheduling. Savings through proper client management to avoid penalties.
  • To Ensure proper feedback to be taken from floor and then providing resolution with the help of software development team.
  • Project: Vodafone.

Education

B.Com -

Lalit Narayan Mithali University
Dhanbad, Madhupur

Skills

    Team Leadership

    Customer relationship management

    Data analysis

    Performance tracking

    Collection strategies

    Customer focused

    Health and safety aware

    Friendly, positive attitude

Interests

Art and Playing Online and Indoor/ Outdoor games

Accomplishments

  • Best Performance for Credit Verification, Service request closer and Billing section closing Mar’19.
  • Best Agency coordinator for Credit & Collection.

Timeline

MII

Tata Capital Finance Ltd
07.2024 - Current

DMII

ICICI Bank
05.2023 - 06.2024

Team Leader

TATA MOTOR FINANCE (CBSL)
08.2021 - 04.2023

Senior Executive

Vision India pvt (Vodafone Mobile Services Ltd./Vodafone Idea Limited)
03.2018 - 08.2021

Manager

The Northeast Associates (Authorized Collection Agency)
10.2015 - 03.2018

Associate

Web data Systems
12.2014 - 10.2015

Sr Associate and mentor

Serco BPO Sparsh BPO and First Source Ltd
07.2011 - 08.2014

B.Com -

Lalit Narayan Mithali University

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