Summary
Overview
Work History
Education
Skills
Timeline
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Dibya Swain

Dibya Swain

Analytics Manager

Summary

Knowledgeable Data Specialist equipped with skills necessary to effectively manage and improve data capture and processing for Big data/ Cloud systems. Highly successful at building and administering databases, automating capture procedures and validating data quality. Expert in data analytics with in-depth experience using advanced tools and controls.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Data Specialist

Unilever
06.2020 - Current
  • Managing the design, development, testing, and deployment of custom data warehouse systems, defining data requirements including Use Cases, Process Flow Diagrams, Report Specifications, Data Mapping, Data Science, Statistics & Analytics for R&D, Digital R&D, Consulting and designing databases to satisfy client business objectives
  • Sourcing data from multiple sources including CD, Finance, product, revenue, SC and databases to create integrated views with business recommendations against anomalies that can be used to drive decision-making
  • Simulating, designing, developing & deploying computationally complex and practical data; building and delivering comprehensive data strategy roadmaps; ensuring final deliverables are of the highest quality
  • Leading a team 4 Data Analyst
  • Ensuring proper alignment of analytics with strategic business initiatives encompassing understanding of omnichannel behavior, building recommendation engines, store viability model
  • Identifying new processes, determining gaps in existing processes, and implementing new processes; participating in design reviews and contributing to the allocation of functionality to specific system components
  • Developing innovative business solutions to improve revenue, quality, and product performance and reduce cost by leveraging a combination of domain knowledge, data science & data engineering skills
  • Facilitating communication between and provide leadership for teams working on a project, including the marketing, research and development, and testing teams
  • Validated incoming data against quality standards to eliminate irrelevant or unusable information.
  • Ran essential daily, weekly and monthly KPI metric reports from compiled data.
  • Tested and refined data management systems to scale with increasing load demands.
  • Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
  • Optimized quality of data by developing and continuously improving data collection and automated upload strategies.

Senior Business Intelligence Analyst

Dell Technologies
Bengaluru
10.2016 - 06.2020
  • Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
  • Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
  • Optimized BI reporting capabilities for secure server environment.
  • Developed intelligence-sharing dashboards, providing company-wide access to collected data.
  • Collected data from wide-ranging sources.
  • Developed data mining algorithms to identify and classify patterns in data.
  • Created a Power BI dashboard for CSAT with revenue that helped business to understand customer sentiment and improved CSAT by 3% by Quarter with positive verbatim
  • Developed KM dashboard that's helping business in decision-making in terms of how knowledge is being used to solve the problem & what the impact on CSAT as well as AHT of agents if they are using KB while resolving an issue. AHT dropped by 7% on average and helps business to translate English content to other locales if the consumption is high for that KB
  • Developed a dashboard for Multimedia Content which helps business in different layer of consumption. and correlated high consumption of Content with self-learned solutions by customers reduced 11% contacts in 2 quarters

Software Engineer

Apar People Soft PVT.LTD
03.2016 - 10.2016
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Provided guidance and mentored less-experienced staff members.
  • Designed enhancements and updates for subsystems of end-user applications software running on local, networked and Internet-based platforms.

Software Developer

Vianza
11.2013 - 03.2016
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Designed reusable and reliable code for use within distributed cloud environments.
  • Designed intuitive graphical user interfaces to improve user experience.

Education

B.Tech - Computer Science

Indira Gandhi Institute of Technology
08.2008 - 2012.11

Skills

Critical Thinkerundefined

Timeline

Data Specialist

Unilever
06.2020 - Current

Senior Business Intelligence Analyst

Dell Technologies
10.2016 - 06.2020

Software Engineer

Apar People Soft PVT.LTD
03.2016 - 10.2016

Software Developer

Vianza
11.2013 - 03.2016

B.Tech - Computer Science

Indira Gandhi Institute of Technology
08.2008 - 2012.11

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Dibya SwainAnalytics Manager