Fitness
Dibyajit Kanungo
Senior Associate- IT OPS Services
Bhubaneswar
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Excellent verbal and written communication with strong background in cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
3
3
Languages
16
16
years of post-secondary education
Work History
Team Leader
Coforge Limited
Greater Noida
06.2021 - 07.2022
- Led team of 20 members while providing exceptional customer service
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Resolved complex customer inquiries, disputes and complaints.
- Hired new members into project after taking their interview
- Responsible for creating different SOPs used to assist agents while troubleshooting issues.
Incident Manager
Capgemini
Noida
05.2017 - 06.2021
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Responsible for creation, modification, deletion of user profile using On-Premise AD and Azure AD
- Assigned various licenses to user's profile using O365 Admin portal
- Training of new hires into production project
Education
MBA -
IGNOU
Bhubaneswar 09.2022 - Current
B.Tech - Electronics And Instrumentation Engineering
ITER
Bhubaneswar 04.2012 - 03.2016
Senior Secondary School Certificate (12th) - Science
BCCST
Bhubaneswar 04.2010 - 03.2012
First School Leaving Certificate (10th) -
Stewart School
Bhubaneswar 04.2000 - 03.2010
Skills
Influential team leader
undefinedInterests
Travelling
Nature Photography
Additional Information
Date of Birth: 7th August 1995
Total Experience: 5 years
Current CTC: 7.0 LPA
Joining: Immediate
Timeline
MBA -
IGNOU
09.2022 - Current
Team Leader
Coforge Limited
06.2021 - 07.2022
Incident Manager
Capgemini
05.2017 - 06.2021
B.Tech - Electronics And Instrumentation Engineering
ITER
04.2012 - 03.2016
Senior Secondary School Certificate (12th) - Science
BCCST
04.2010 - 03.2012
First School Leaving Certificate (10th) -
Stewart School
04.2000 - 03.2010
Technical Knowledge
- Active Directory
- Azure AD
- O365
- VMWare
- Citrix
- VPN
- MS Office
Ticketing Tools
Ops Ramp, Service Now, HPSM9
Technical Knowledge
- Active Directory
- Azure AD
- O365
- VMWare
- Citrix
- VPN
- MS Office
Ticketing Tools
Ops Ramp, Service Now, HPSM9
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