Dibyajyoti Das
Gurgaon
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
Work History
Cluster Operation Manager
Avanta Business Center Pvt Ltd.
11.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Facility Manager
CBRE India Pvt Ltd.
11.2021 - 11.2022
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of 60 members in day-to-day activities.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
Senior Executive -Facility
Jones Lang Lassalle Pvt Ltd.
10.2018 - 10.2022
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Served as point of contact for internal and external customers seeking support and information.
- Communicated with Building manager and facility teams regarding upcoming repairs and projects.
- Conducted regular facility inspections to identify repair needs or improvements.
Housekeeping Supervisor
The Oberoi Hotels & Resorts
05.2013 - 10.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
Housekeeping Assistant
The Hyatt Hotel
01.2011 - 04.2013
Education
Bachelor Degree in Hospitality Management - Food Production,F&B Service,Frontoffice,HK
Golden Regency Institute of Hospitality Management
Haldia ,West Bengal07.2011
Higher Secondary Education(10+2) - Science
Rampurhat High School
Rampurhat,WestBengal04.2008
Secondary Education(10th) - All Subject
Saradindu Holy Home
Rampurhat, West Bengal04.2006
Skills
- Finance Understanding
- Contract Administration
- Regulatory Compliance
- Project Management
- Systems Implementations
- Staff Training
- Team Leadership
- Policy and Procedure Implementation
- Customer Relationship Management
- Operation Monitoring
- Budgeting and Cost Control
- Multi-Site Operations
Accomplishments
- Earned the “Employee of the Year” Award in 2012 for work performance.
- Earned the "Employee of the Year” Award in 2016 for Giving 110% effort .
- Earned the “Pronto ” Award in 2023 for Quick Turn Around.
Riding Bike and Feeding stray dogs
Love to ride Sports Bike and Car on weekend.
Love to be around my pet dogs and feeding stray dogs .
Timeline
Cluster Operation Manager
Avanta Business Center Pvt Ltd.
11.2022 - Current
Facility Manager
CBRE India Pvt Ltd.
11.2021 - 11.2022
Senior Executive -Facility
Jones Lang Lassalle Pvt Ltd.
10.2018 - 10.2022
Housekeeping Supervisor
The Oberoi Hotels & Resorts
05.2013 - 10.2018
Housekeeping Assistant
The Hyatt Hotel
01.2011 - 04.2013
Bachelor Degree in Hospitality Management - Food Production,F&B Service,Frontoffice,HK
Golden Regency Institute of Hospitality Management
Higher Secondary Education(10+2) - Science
Rampurhat High School
Secondary Education(10th) - All Subject
Saradindu Holy Home
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