Summary
Overview
Work History
Education
Skills
Summer Internship
Accomplishments
Languages
Personal Information
Career Scan
Career Conspectus
Languages
Timeline
Generic
Dibyajyoti Mohanty

Dibyajyoti Mohanty

Angul

Summary

A competent result oriented professional with 10+year of experience following companies,Bharti airtel, hidesign india pvt Ltd, Basic india ltd,indian terrain,Am associates,mitsubishi electric,pvt ltd in handling various facets of Operations, Customer Relationship Management and sales. Meticulous, excellent at juggling multiple tasks and working under pressure. Proficient in maintaining & streamlining sales with proven ability to enhance operational effectiveness and meet sales targets within the cost, time & quality parameters. Deft in organizing, interpreting and communicating product information to facilitate the decision making process of customers for Customer base enhancement. Skilled in effectively managing documents for streamlining systems to facilitate achievement of organizational objectives and ensure profitability of operations. Effective communicator with exceptional interpersonal skills.

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

8
8
years of professional experience

Work History

DEPUTY MANAGER(CSM)

BHARTI AIRTEL
BHUBANESWAR
04.2022 - Current
  • Handling 5 city (Angul,talcher,dhenkanal,kamakhya and bhuban) and store ,Training retailers on product features, handling grievances, and maintaining distributor profitability (ROI).
  • Coordinated team activities to enhance customer service and operational efficiency.
  • Assisted in developing marketing strategies to promote new telecommunications products.
  • Analyzed customer feedback to identify areas for service improvement.
  • Improving customer experience, ensuring compliance with SLAs (Service Level Agreements), and managing field sales executives (FSEs).
  • Building strong relationships with retail partners, distributors, and Local Cable Operators (LCOs).
  • Executing marketing strategies, organizing below-the-line (BTL) activities, and ensuring high-visibility branding in stores.
  • Channel managing, business development, LCO collab (DIGITAL CABLE, T TV, LAXMI AGENCY, MATRIX PVT.LTD, NEXT GEN ENTERPRISES, TELE FUTURE SOLUTION)
  • Competency in areas of Leadership, Drive & Resilience, Communication, Problem Solving, Creativity, Training & Development, Networking and Customer Focus.
  • Operational Excellence in Customer Focus, Shrinkage Control, Inventory Management, Training, & Managing Attrition
  • Managing the ABV Achievement through Tracking of daily sales, increase the Foot Falls, Promotional activities, Competition Bench-marking, Stock inventory management etc in discussion with the Area Executive.
  • Manage Hygiene factors such as SOP Implementation and Training, Store VM, and adherence to Operational parameters.

STORE MANAGER

Hidesign india Pvt Ltd
Bengaluru
01.2018 - 01.2022
  • Managed daily store operations, ensuring smooth customer service and staff coordination.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Conducted inventory management, overseeing stock levels and product displays.
  • Implemented visual merchandising strategies to enhance store aesthetics and appeal.
  • Handled customer inquiries and resolved issues to maintain satisfaction and loyalty.
  • Developed staff schedules to optimize coverage during peak shopping hours.

MANAGEMENT TRAINEE

BASIC india Ltd
Bengaluru
01.2018 - 10.2018
  • Assisting in managing Sales to achieve business goals through customer centric service operations.
  • Tracking and analyzing conversion of customer inquiry to final customer orders in various segments across the stores and explore new business opportunities.
  • Mapping client requirements & providing advisory services and ensuring that these requirements are met on time.
  • Ensuring customer satisfaction by achieving service quality norms.
  • Assist in Return to Vendor swift movement of stock after Sale.
  • Tracking the staff sales and the conversion.
  • Stock Management and Visual Merchandising of the floor.
  • Maintaining the KPI of the department and ensuring that it is up to the benchmark.
  • Actively participated in the promotional campaign for products to increase the sales.
  • Gained in-depth knowledge of documentations related to sales and distribution processing and billing invoice.
  • Assisted in developing training programs for new management trainees.
  • Coordinated cross-departmental projects to enhance operational efficiency.
  • Facilitated meetings to discuss team objectives and project updates.

Education

Diploma - civil

rit institute of technology
balesore

12th -

msdm college
odisha

Iti -

ati asurali
bhadrak, odisha

10th -

sri aurobindo integral education centre

Skills

  • Shoppers 9
  • Excel - V Lookup
  • B2B & CRM
  • AutoCAD

Summer Internship

A Study on Visual Merchandising Techniques adopted in Fashion & Retail, Shopper Stop, Bangalore, 45 Days

Accomplishments

Successfully completed Seven days Training offered on Customer Services and sales at Shoppers, Bangalore.

Languages

  • Hindi
  • Oriya
  • English
  • Hindi
  • Oriya

Personal Information

Date of Birth: 02/02/92

Career Scan

  • Bharti Airtel, Bhubaneswar, Odisha, Store Manager Deputy Manager, 04/2022 - Present, Complete front end operations involving Stock control, VM display in-store and Staff engagement, Channel managing, business development, LCO collaboration, Competency in areas of Leadership, Drive & Resilience, Communication, Problem Solving, Creativity, Training & Development, Networking and Customer Focus., Operational Excellence in Customer Focus, Shrinkage Control, Inventory Management, Training, & Managing Attrition, Managing the ABV Achievement through Tracking of daily sales, increase the Foot Falls, Promotional activities, Competition Bench-marking, Stock inventory management etc in discussion with the Area Executive., Manage Hygiene factors such as SOP Implementation and Training, Store VM, and adherence to Operational parameters., Efficient Stock Management through Shrinkage Control, Managing expiries Stock Movement.
  • Hidesign India Pvt Ltd, Bengaluru, Karnataka, Store Manager, 2012 - 2014
  • Mitsubishi Electric Automotive India, Bengaluru, Karnataka, Quality Trainee, 2018 - 2022
  • Basic India Ltd, Bengaluru, Karnataka, Management Trainee, 2018, Assisting in managing Sales to achieve business goals through customer centric service operations., Tracking and analyzing conversion of customer inquiry to final customer orders in various segments across the stores and explore new business opportunities., Mapping client requirements & providing advisory services and ensuring that these requirements are met on time., Ensuring customer satisfaction by achieving service quality norms., Assist in Return to Vendor swift movement of stock after Sale., Tracking the staff sales and the conversion., Stock Management and Visual Merchandising of the floor., Maintaining the KPI of the department and ensuring that it is up to the benchmark.
  • AM Associates Pvt. Ltd, Bengaluru, Karnataka, Site Supervisor, Safety Incharge, 10 Months

Career Conspectus

A competent result oriented professional with 10yr+ of experience following companies Bharti airtel,hidesign india pvt Ltd, Basic india ltd ,indian terrain,mitsubishi electric pvt.ltd.in handling various facets of Operations, Customer Relationship Management and sales. Meticulous, excellent at juggling multiple tasks and working under pressure. Proficient in maintaining & streamlining sales with proven ability to enhance operational effectiveness and meet sales targets within the cost, time & quality parameters. Deft in organizing, interpreting and communicating product information to facilitate the decision making process of customers for Customer base enhancement. Skilled in effectively managing documents for streamlining systems to facilitate achievement of organizational objectives and ensure profitability of operations. Effective communicator with exceptional interpersonal skills.

Languages

English
Advanced
C1
Hindi
Advanced
C1

Timeline

DEPUTY MANAGER(CSM)

BHARTI AIRTEL
04.2022 - Current

STORE MANAGER

Hidesign india Pvt Ltd
01.2018 - 01.2022

MANAGEMENT TRAINEE

BASIC india Ltd
01.2018 - 10.2018

Diploma - civil

rit institute of technology

12th -

msdm college

Iti -

ati asurali

10th -

sri aurobindo integral education centre
Dibyajyoti Mohanty