Dibyajyoti Mohapatra
Balasore
Summary
Seeking an opportunity to contribute to the efficient operation of Facility Management by managing multiple responsibilities simultaneously, ensuring safety, functionality, and sustainability of facilities, while delivering exceptional service and maintaining a welcoming environment.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Front Office Management Trainee
Mayfair Hotels and Resorts Limited
Gopalpur
08.2025 - Current
- Assisted management in daily operations and staff coordination.
- Supported guest services to enhance overall customer satisfaction.
- Executed administrative tasks, including scheduling and documentation processes.
- Greeted and assisted visitors with professionalism and courtesy.
- Managed multi-line phone system, directing calls to appropriate staff.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Managed nightly hotel operations, ensuring accuracy and compliance.
- Reconciled daily financial reports for all transactions and room revenues.
- Handled cash drawers, balancing daily receipts with precision each shift.
- Addressed and resolved guest issues promptly to enhance satisfaction levels.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed front desk operations and ensured smooth guest check-in processes.
- Maintained accurate records of all incoming calls, messages and visitor logs.
Front Office Vocational Trainee
Mayfair Hotels and Resorts Limited
Bhubaneswar
02.2025 - 05.2025
- Specializing in the Front Office department.
- Greeted visitors and directed them to appropriate departments.
- Answered phone calls and routed inquiries to relevant personnel.
- Assisted with administrative tasks, including filing and document preparation.
- Updated customer contact information in database systems.
- Answered incoming calls and redirected them to the correct department or staff member.
- Maintained an organized front desk area by tidying up reception area throughout shift.
- Verified client identity prior to granting access to premises or services.
Industrial Exposure Trainee
Taj Falaknuma Palace
Hyderabad
10.2023 - 03.2024
- Gaining hands-on experience across all four major departments.
- Assisted in daily operations of luxury hospitality services.
Outdoor Catering Staff
Indian Hotel Company Limited (Taj Bengal, Kolkata)
Rourkela
01.2022 - 01.2023
- Participated in 'FIH (Fédération Internationale de Hockey) Odisha Hockey Men's World Cup 2022-2023' for Food and Beverage service.
- Set up outdoor catering equipment and service stations efficiently.
- Engaged with customers to address inquiries and enhance their experiences.
- I have served food to 16 international hockey players.
Education
Bachelor of Hotel Management and Catering Technology - Hospitality Administration And Management
School of Hotel Management, Siksha 'O' Anusandhan (Deemed To Be University)
Bhubameswa , India 11.2021 - 01/2025
Associate of Arts - Humanities
Fakir Mohan Higher Secondary School
Balasore, India 05.2019 - 08.2021
Matriculation -
Bagha jatin High School
Balasore, OdishaSkills
- Agile thinker
- Empathetic
- Passionate
- Ethical mindset
- Time Optimization
- Team Empowerment
- Highly Organized
- Workflow Adaptability
Accomplishments
- Received appreciation letter for participation in 'Wings India Airshow 2024', Hyderabad
- Received appreciation letters from 3 departments for outstanding performance during industrial training, Taj Falaknuma Palace, Hyderabad
- Participated in 'FIH Odisha Hockey Men's World Cup 2022-2023' for Food and Beverage service, Taj Bengal, Kolkata, 2 Months
Activities hh
- Attended numerous Outdoor Catering services, Trident Hotel, Vivanta by Taj Hotel, Welcome by ITC Hotel Bhubaneswar, Odisha
- Participated in University Level 'NSS Volunteers' Youth Leadership Training Camp 2023, IAS Campus- 4, SOA University, Bhubaneswar, Odisha, 04/2023, 04/2023
- Participated in International conference 'TRENDS AND DISRUPTION IN HOSPITALITY AND TOURISM', School of Hotel Management, 04/22/22, 04/24/22
Father
Mr. Sribatsa Kumar Mohapatra
(Ex-Indian Army)
Mother
Mrs. Binapani Mohapatra
(Homemaker)
Brother
Mr. Rakesh Kumar Mohapatra
(IT Software Engineer)
Personal Information
- Date of Birth: 12/31/03
- Gender: Male
- Nationality: Indian
Hobbies and Interests
- Wanderlust Explorer
- Bike Riding
Language Known
- English (Fluent)
- Hindi (Fluent)
- Odia (Fluent)
Technical Experience
- Opera (Version 5.0)
- IDS (Fortune Next 7.0)
- Powerpoint Presentation
- MS Word
- Excel Sheet
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Front Office Management Trainee
Mayfair Hotels and Resorts Limited
08.2025 - Current
Front Office Vocational Trainee
Mayfair Hotels and Resorts Limited
02.2025 - 05.2025
Industrial Exposure Trainee
Taj Falaknuma Palace
10.2023 - 03.2024
Outdoor Catering Staff
Indian Hotel Company Limited (Taj Bengal, Kolkata)
01.2022 - 01.2023
Bachelor of Hotel Management and Catering Technology - Hospitality Administration And Management
School of Hotel Management, Siksha 'O' Anusandhan (Deemed To Be University)
11.2021 - 01/2025
Associate of Arts - Humanities
Fakir Mohan Higher Secondary School
05.2019 - 08.2021
Matriculation -
Bagha jatin High School