Dibyakanta Baidya
Khallikote
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Zudio unit of Tata Trent Ltd.
Ahmedabad
2023.04 - 2024.03
- Currently working as a Store manager handling 8000 sqft of sales area and 24 CSA working under me
- Delivering annual business of 15cr.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
Department Manager
Reliance Retail Ltd.
Bangalore
2020.06 - 2023.03
- Worked as a Department manager.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Monitored daily sales figures to track trends in customer buying behavior.
CSD & FCD Team Member
Shoppers Stop ltd.
2018.01 - 2020.01
- Worked as a CSD & FCD team member.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Trained new team members using approved training materials and information.
- Initiated inventory control measures to sustain stock levels.
Fashion Consultant (senior Sales Executive)
Shoppers Stop Ltd.
2016.01 - 2018.01
- Worked as a Fashion consultant (senior sales executive).
- Provided personalized fashion advice to customers based on their individual body type and lifestyle needs.
- Developed relationships with luxury brands to increase product selection in store.
- Conducted market research to identify trends and new products.
- Organized and maintained merchandise displays, ensuring proper placement of items according to company guidelines.
- Trained new employees on customer service standards, sales techniques, and product knowledge.
- Leveraged upselling opportunities on clothing, shoes and accessories to maximize brand sales.
Education
Executive Program in Product Management -
IIM Guwahati
05.2024
MBA (Retail and Marketing) -
Sikkim Manipal University
12.2020
BBA -
Bhubaneswar College of Computer Science & Technology
12.2015
FRM -
PIMT
12.2015
Skills
- Retail
- Merchandising/Retail
- Store Operations/
- Inventory Management/People
- E-commerce operation/Sales
- Store Merchandising
- Loss Prevention
- Report Generation
- Shift Scheduling
- Performance Reviews
- Bank and Safe Deposits
- Training and mentoring
- Problem-Solving
- Flexible Schedule
- Sales Strategies
- Cash Management
- Opening and closing procedures
- Customer Service
- Store opening and closing procedures
- Inventory Control
- Product Merchandising
- Data Analysis
- KPI Tracking
- Employee Development
- Team Management & Training
- Advance MS office & well versed with Internet applications, CRM
- Well experienced with Retail, SAP & POS
- Product Manager Tools Figma, UI&UX design, Product Strategy and Design Thinking.
- Project Management
- Payroll Management
- Employee Training
- POS Systems
- Customer Service Management
Accomplishments
Conferred with No. 1 Sport category Performax Brand(SIS) sales achievement Award in south region in Nov'22.
Languages
- English
- Hindi
- Odia
Hobbies and Interests
- Travelling
- Listening music
Certification
- Certified associate product manager
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
odia
Proficient (C2)
C2
Timeline
Store Manager
Zudio unit of Tata Trent Ltd.
2023.04 - 2024.03
Department Manager
Reliance Retail Ltd.
2020.06 - 2023.03
CSD & FCD Team Member
Shoppers Stop ltd.
2018.01 - 2020.01
Fashion Consultant (senior Sales Executive)
Shoppers Stop Ltd.
2016.01 - 2018.01
Executive Program in Product Management -
IIM Guwahati
MBA (Retail and Marketing) -
Sikkim Manipal University
BBA -
Bhubaneswar College of Computer Science & Technology
FRM -
PIMT
- Certified associate product manager
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