Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Dibyaraj Gargary

Trust & Safety Quality Analyst At ByteDance
Kolkata

Summary

Detail-oriented quality analyst with 3 years of experience in the field. Strong observation skills with an above-average proficiency in mathematics and the English language. Fast learner with the ability to solve complex problems quickly and efficiently in order to ensure companies are operating to the best of their abilities.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Trust & Safety Quality Analyst at ByteDance

ByteDance
Gurgaon
04.2022 - Current
  • Preparing RCA for top trending errors and also meeting the audit review deadline as per our daily business requirement with maintaining height accuracy of 98%.
  • Performing 1st round of audits as Respondent and also working upon 2nd round of audits as Arbitrator.
  • Providing feedback to our inhouse and vendor site moderators and also attending calibration calls to discuss about misalignments with their SME's and providing quick resolutions for betterment of our business.
  • Creating and implementing quality planning and assurance with the help of data analysis, quality control along with quality improvement and achieving desired level of excellence.
  • Performing with great precision as an individual contributor and being a part of quality team with a focused scope of work.

Process Associate

GENPACT
Hyderabad
10.2018 - 04.2022
  • Working as a Policy Lead attending client calls along with calibration sessions and providing solution to our QA, SME and Trainers in a difficult scenario.
  • Collaborating with the training team as a Quality Analyst and preparing the root cause analysis for top trending errors and also meeting the audit review deadline provided by our client.
  • Conduct extensive research to build the clients social audience profile database and identify audience that matter to the brand.
  • Proactively moderate and audit uploads taking the time to understand the needs of client.
  • Analyze trends and generate reports of audience’s social activities and engagement
  • Monitor and act upon campaign specific or crisis specific messages as per the guidelines listed by the client.

Service Engineer

BANG & OLUFSEN
Kolkata
02.2018 - 06.2018
  • Installation and servicing products.
  • Customer interaction along with site visits and providing project layouts.

Education

10th -

12th - undefined

PCMB

WBCHSE - undefined

B.Tech - Mechanical Engineering

MAKAUT
Kolkata
08.2013 - 02.2018

Skills

    Quality Analysis, Quality improvement, Quality assurance, Quality control,

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Hobbies

  • I was a professional Table Tennis player used to play for YMCA club.

Timeline

Trust & Safety Quality Analyst at ByteDance

ByteDance
04.2022 - Current

Process Associate

GENPACT
10.2018 - 04.2022

Service Engineer

BANG & OLUFSEN
02.2018 - 06.2018

B.Tech - Mechanical Engineering

MAKAUT
08.2013 - 02.2018

10th -

12th - undefined

PCMB

WBCHSE - undefined

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Dibyaraj GargaryTrust & Safety Quality Analyst At ByteDance