Dibyashree Bagchi
Uttarpara
Summary
Willing to work in challenging professional environment on the platform of your reputed organization to the best.
Detail-oriented Guest Service Associate skilled in guest relations, effective communication, and time management. Committed to enhancing guest experiences and ensuring seamless check-in and check-out processes.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
Itc Royal Bengal
Kolkata
02.2024 - Current
- Greeted and welcomed guests upon arrival with a friendly demeanor.
- Assisted guests with inquiries and provided information about hotel services.
- Managed guest check-in and check-out processes efficiently and accurately.
Hostess
Hyatt Regency Gurgaon
Gurgaon
02.2022 - 08.2022
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed reservation system, coordinating seating arrangements for optimal flow.
Trainee
Heritage Le Telfair Golf And Wellness Resort
Education
BHHA -
SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT
Higher Secondary -
Hind Motor High School
Secondary -
Hind Motor High School
Skills
- MS-OFFICE
- MS-EXCEL
- Guest relations
- Customer engagement
- Team collaboration
- Attention to detail
- Effective communication
Accomplishments
Attended the International Hotel and Hospitality Summit 2019 in Pattaya, Thailand.
Hobbies and Interests
- Listening to music
- Traveling
- Interacting with people
- Dance
Disclaimer
I do hereby declare that all the above information are true & best of my knowledge.
Languages
- English
- Hindi
- Bengali
Personal Information
- Father's Name: Sitanshu Bagchi
- Mother's Name: Swati Bagchi
- Date of Birth: 04/09/00
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
English
Proficient
C2
Bengali
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Guest Service Associate
Itc Royal Bengal
02.2024 - Current
Hostess
Hyatt Regency Gurgaon
02.2022 - 08.2022
Trainee
Heritage Le Telfair Golf And Wellness Resort
BHHA -
SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT
Higher Secondary -
Hind Motor High School
Secondary -
Hind Motor High School