Dibyasree Biswas

Farmers Insurance - NBX
April 2024 - Current
Description: APEX Distribution BU’s vision is to simplify technology landscape by decommission multiple legacy technologies as part of APEX Roadmap for partner Exclusive Agent growth. Farmers insurance will be focusing on replacing current SIMS, eCMS, LMS and ADE applications with Integrated CRM Suite (C360, Sales & Service, Automated Marketing and Financial cloud) for better CRM experience and Agent Recruitment capabilities.
Roles & Responsibility:
• Working as offshore Associate Consultant and Developer in Farmers account.
• Working in SAFe Agile Methodology to develop different functionalities.
• Developed complex business logics using Salesforce LWC and APEX programming.
• Actively participating in SCRUM calls and able to communicate effectively with project lead and scrum master.
• Working extensively in both configuration and Customizations using LWC framework.

• Working on integration between Salesforce and other external systems.

Tools Used:
Salesforce.com
Apex
LWC(Lightning Web Component)
Visual Studio Code
Workbench
GIT

Languages Used:
Lightning Component Framework (LWC and AURA)
Apex and Asynchronous Apex
Lightning Design System
Integrations-REST
SF Administration

Farmers Insurance - Distribution Apex (Development)

April 2023 - March 2024

Description: APEX Distribution BU’s vision is to simplify technology landscape by decommission multiple legacy technologies as part of APEX Roadmap for partner Exclusive Agent growth. Farmers insurance will be focusing on replacing current SIMS, eCMS, LMS and ADE applications with Integrated CRM Suite (C360, Sales & Service, Automated Marketing and Financial cloud) for better CRM experience and Agent Recruitment capabilities.

Roles & Responsibility:

• Worked as offshore Associate Consultant and Developer in Farmers account.
• Distribution APEX has several development teams. Worked in Team Prospects. Team Prospects handles all functionalities related to prospects and quotes.
• Worked in SAFe Agile Methodology to develop different functionalities.
• Developed complex business logics using Salesforce LWC and APEX programming.
• Actively participated in SCRUM calls and able to communicate effectively with project lead and scrum master.
• Requirement analysis, solution designing, development, unit testing.
• Technical design, code reviews, demo presentation to customer.
• Worked extensively in both configuration and Customizations using LWC framework.
• Worked on development of Triggers, Trigger Handlers, Async Apex and Test classes.
• Worked on integration between Salesforce and other external systems.
• Involved in Production deployment and post deployment support.

Tools Used:

• Salesforce.com
• Apex
• LWC(Lightning Web Component)
• Visual Studio Code
• Workbench
• GIT

Languages Used:

• Lightning Component Framework (LWC and AURA)
• Apex and Asynchronous Apex
• Lightning Design System
• Integrations-REST
• SF Administration

Farmers Insurance - Distribution Apex (Production Support)

November 20222 - March 2023

Description: APEX Distribution BU’s vision is to simplify technology landscape by decommission multiple legacy technologies as part of APEX Roadmap for partner Exclusive Agent growth. Farmers insurance will be focusing on replacing current SIMS, eCMS, LMS and ADE applications with Integrated CRM Suite (C360, Sales & Service, Automated Marketing and Financial cloud) for better CRM experience and Agent Recruitment capabilities.

Roles & Responsibility:

• Augment Agency Productivity by empowering agents to better manage the customer lifecycle across all business units.
• Strategize Agency Sales through technology modernization using lighting web components.
• Provide a consistent experience / data sharing across agents, direct sales, service ops, and online channels, via seamless systems integrations.
• Worked on Several Changes (Problem Break fix and Enhancement) as developer including integration and unit testing on the application.
• Resolved several critical & high priority incidents within defined SLA time.
• Completed multiple Root Cause Analysis and applied the solution by following proper deployment procedure.
• This helped in application hardening with lesser inflow of issues.
• Documented all the known issue/request to reduce turnaround time. This enriched Known Error Database repository.
• Conducted daily stand ups.

Tools Used:

• ServiceNow
• Splunk
• Workbench
• Visual Studio Code

Languages Used:

Apex

SOQL

SOSL

Farmers Insurance - Metlife to Apex implementation

May 2021 - October 2022

Description: This project is implemented for the Metlife users, to provide enhanced functionality along with existing Out of the box features. The different applications are merged together to implement APEX. It lets customer support representatives manage customer details and to resolve end user’s queries and tickets. Different types of automated functionalities and workflows are implemented to entertain various needs to end users, many business flows are automated with the help of workflows. It has features to get various types of reports for higher management using Reports and dashboard facilities.

Roles & Responsibility:

• Working as off shore Senior Software Engineer and Developer in Farmers account.
• Worked in SAFe Agile Methodology to develop different functionalities for Metlife users.
• Completed and delivered over 5 user stories per Sprint (duration of 15 days) on average.
• Worked on different types of Out Of Box features including various business flows, validation rules and components.
• Analyzed user story specifications and designed technology solutions that met performance expectations.
• Developed complex business logics using Salesforce LWC and APEX programming.
• Contributed towards testing team by delivering User stories within expected time and providing ways to test scenarios in case of complex functionalities.
• Got extensive experience on maintaining code quality.
• Dedicatedly got adapted to client processes like GIT, VS Code and many more.
• Actively participated in SCRUM calls and able to communicate effectively with project lead and scrum master.
• Worked on several Changes (Problem Break fix and Enhancement) as developer including unit testing and verification of application.
• Resolved several defects & high priority production issue within defined time limits.
• Completed multiple Root Cause Analysis and applied solution by following proper deployment procedure.
• Collaborated with other developers to identify and alleviate software errors and inefficiencies.
• Provided guidance to junior developers to improve overall team performance.

Tools Used:

• Salesforce.com
• Visual Studio Code
• Apex
• LWC(Lightning Web Component)

Farmers Insurance - APEX Talent Implementation

Jan, 2021 - April, 2021

Description: This project is implemented for the users, to provide an integrated third-party applications for all candidates. The different applications are merged together to implement APEX TALENT. Different types of automated functionalities and workflows are implemented to store and manipulate data for different candidates including their talents and goals.

Roles & Responsibility:

• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Worked with development team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Analyzed proposed technical solutions based on customer requirements.

Tools Used:

• APEX classes
• LWC
• Salesforce Flows and Workflows
• Salesforce Reports and Dashboards