Dibyendu Dutta

With 19 years of experience in program management and application support, I have expertly managed end-to-end program lifecycles, ensuring alignment with business objectives and delivering impactful results in complex IT environments. My leadership in 24/7/365 application maintenance and support operations has driven high availability and optimized performance, ensuring seamless issue resolution across diverse domains. I bring extensive expertise in Banking and Financial Services (BFSI), Telecommunications, and Life Sciences, tailoring solutions to address specific industry challenges. My proficiency in managing global delivery models has enabled successful coordination of cross-functional teams across multiple geographies, delivering projects efficiently and on time.

I have effectively managed multi-million-dollar budgets, optimizing resource allocation while maintaining cost-effective delivery without compromising quality. With a strong foundation in ITIL and IT Service Management (ITSM), I have implemented processes for incident, problem, change, and release management, fostering operational excellence and service reliability. Collaborating closely with senior executives, business stakeholders, and technical teams, I ensure transparent communication and alignment with program goals, driving organizational success.

I have led numerous process optimization and automation initiatives, significantly reducing operational costs and enhancing system efficiency and user satisfaction. By proactively identifying and mitigating risks, I ensure compliance with regulatory standards while protecting the integrity of the program. Through building and mentoring high-performing teams, I foster a culture of innovation, collaboration, and continuous improvement, nurturing the next generation of leaders in the organization.