DIBYENDU MAITY
Gurugram
Summary
To work in the area of Hardware & Networking &explore strengths and actively participate in the growth of the organization
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Airbnb (Payroll Team lease)
06.2022 - Current
- Provide L1/L2 support to the dome static users and international users over the Jira ticket, Chat, and Emergency call.
- Troubleshooting different type of Mac and IOS device issues.
- Working on different type of portal like Nova, Gandalf, 2FA/Duo Admin, AdminiBar etc.
- Provide different type of access to the user using adhoc group.
- Cisco routers and switches configuration and management.
- AP management.
- Network connectivity troubleshooting using ping, tracert, telnet, nslookup.
- Trunk and VLAN configuration and Movement.
- IOS upgrading.
- Static Route configuration and management.
- Hardware installation and maintenance in Data centra.
- Documentation and inventory management.
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Monitored system performance to ensure optimal operations.
- Maintained an inventory of all IT equipment in the organization.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.
- Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes.
Desktop Support Engineer
Tech Mahindra Pvt Ltd (Payroll Company Onward Technologies Pvt Ltd)
- Provide L1/L2 support, Remote support, making reports, managing mailbox
- Co-ordination with end-users and Junior Engineers
- Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues
- Configuring Microsoft outlook for user and troubleshooting Mail Problem
- Performing troubleshooting on assigned ticket through BMC portal and resolve the problem within SLA
- Monitor the performance of the computer systems and address issues as they arise
- Installing, testing, and reviewing desktop software applications
- Testing work stations for smooth connectivity and ensuring proper functioning
- Configure antivirus software to fully protect IT environment.
Network Engineer
Tech Mahindra Pvt Ltd (Payroll Company Alivelu enterprise)
- Provide L1/L2 network support
- Cisco routers and switches configuration and management
- Network connectivity troubleshooting ping, tracert, telnet
- VLAN configuration and management
- Logs collect and console provide
- Investigation and diagnosing and resolve all network problems
- IOS upgrading and DR performing
- Uplink provide and trunk configuration
- Knowledge on routing protocol (OSPF, EIGRP, BGP, RIP, static Routing)
- Knowledge on ACL
- Hardware installation and maintenance
- Documentation and inventory management
- Manage data centre operation.
Education
Graduated -
KSOU
01.2019
Higher Secondary Education -
01.2016
Secondary Education -
01.2014
Jetking Certified Hardware & Networking Professional Course -
Jetking Kolkata
CCNA Paper 200-125 -
Jetking Kolkata
Skills
- Windows OS and maOS and IOS
- Remote Desktop & Remote Assistance
- Network devices,Network topologies,Wireless technologies
- Mobile Device Support
- Analyzing & Configuring
- Documentation
- Record tracking
- Data securing
- Technology updates
- Ticketing system proficiency
- Remote Support Capabilities
- VoIP Support
- Help Desk Experience
- Patch management
- System Configuration
- Network Administration
- Software Licensing
- Asset Management
- Incident Management
- Client Relationship Building
- Issue Troubleshooting
- DHCP/DNS Ethernet and Firewall proficient
- Microsoft Outlook
- Technical Troubleshooting
Personal Information
- Father's Name: Ashwini Maity
- Date of Birth: 04/15/97
- Nationality: Indian
Languages
- English
- Bengali
- Hindi
Hobbies and Interests
Listening Music & Playing cricket
Disclaimer
I, Hereby Declare That All the Information as Furnished Above is true to the Best Of my Knowledge & Belief.
Timeline
IT Support Specialist
Airbnb (Payroll Team lease)
06.2022 - Current
Desktop Support Engineer
Tech Mahindra Pvt Ltd (Payroll Company Onward Technologies Pvt Ltd)
Network Engineer
Tech Mahindra Pvt Ltd (Payroll Company Alivelu enterprise)
Graduated -
KSOU
Higher Secondary Education -
Secondary Education -
Jetking Certified Hardware & Networking Professional Course -
Jetking Kolkata
CCNA Paper 200-125 -
Jetking Kolkata
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