DIBYENDU ROY
Santinagar
Summary
An experienced Professional with over 10 years of progressive experience in Banking / NBFC. Key areas of expertise includes: Sales, Operation & Private Banking Business Development proven track record in linking corporate vision to the delivery of desired results through people empowerment and the effective use of resources, processes and technologies. A strong motivator and team player with effective leadership, communication, decision making, problem solving and interpersonal skills, together with a bottom-line corporate focus and a results-driven attitude. Sound understanding of Retail Banking practices and procedures, planning & implementing integrated marketing communications, business development strategies, market research, profit center operations, Clint management, team management and revenue generation.
Overview
6
6
years of professional experience
Work History
DEPUTY BRANCH MANAGER
INDUSIND BANK
HOWRAH
09.2022 - Current
- Manage & Supervise operations in the Branch with the objective of delivering timely, efficient & productive processing service within the statutory, regulatory and operation norms of the Bank
- Achieve annual targets for branch set in AOP (Annual operative plan)
- Make action plan, and strategize to get profit through branch operations and cross sell
- Keep up to date with product to provide suitable advice to the customers
- Reduce the waiting time for customers in branch
- Increase the customer satisfaction
- Know the value bankers (VBs) productivity and revenue generation.
SERVICE DELIVERY MANAGER / AUTHORISER
INDUSIND BANK LTD
HOWRAH
07.2018 - 08.2022
- Looking after client service at branch lobby
- Checking KYC documents on new client Account opening forms
- Business lead generation and passing to relevant sales channel
- Monitoring the overall branch operations including business development, customer service, clearing activities, regulatory compliance, cash management, revenue generation & profitability excellence into the various aspects of managing HNI & CLASSIC Banking business
- ATM Custodian
- ATM balancing, maintenance, ATM HOST base reconciliation to be done on a daily basis, clean desk.
TELLER
HDFC BANK LTD.
- Liable for Cash Deposits, Payments & EOD Cash Reconciliation, Sorting, Binding, & Vaulting
- Responsible for Non-Cash transactions like DD/MC/TC, Fund Transfer, RTGS, NEFT & Cheque clearing entry etc
- Acting as a 1st Vault Custodian and maintain the Vault Operation
- Filing and checking of EOD Reports and Register Updation
- Additional input to meet Branch MTD Sales target vice-a-versa YTD doing a good quality business like acquiring CASA & sourcing NTB Customers, followed by additional support to TPP products.
SENIOR BRANCH SALES OFFICER
INDIA INFOLINE FINANCELTD.
- Responsible for accomplishments of all Operational Parameters of Gold Loan
- Acting as a Liaison with a Central Team for Asset Business Convertion
- Also taking care of Branch Operations & Accounting parameters.
CUSTOMER SERVICE EXECUTIVE SALES
MUTHOOT FINCORP LTD.
- Driving Audit for East Region (AP & West Bengal)
- Responsible for implementation of varieties Audit plan (Internal & Gold) & driving a Team with specific goal to achieve Company Objectives from Audit point of view
- Monitoring on Business Hygiene Parameter Control by checking all KYC & AML Process followed by Branches.
OPERATION EXECUTIVE
HEIGHT INSURANCE PVT LTD.
- Liable for Branch Operation
- Accountable for Underwriting of Processed Forms
- Responsible for all Auditable quires & compliances.
Education
SMU
Skills
DEPUTY BRANCH MANAGER AT INDUSIND BANK (SEP 2022 TO TILL NOW)
- JOB Details:
- Manage & Supervise operations in the Branch with the objective of delivering timely, efficient & productive processing service within the statutory, regulatory and operation norms of the Bank
- Over all job descriptions:-
- Achieve annual targets for branch set in AOP (Annual operative plan)
- Make action plan, and strategize to get profit through branch operations and cross sell
- Keep up to date with product to provide suitable advice to the customers
- Reduce the waiting time for customers in branch
- Increase the customer satisfaction
- Know the value bankers (VBs) productivity and revenue generation
SERVICE DELIVERY MANAGER / AUTHORISER AT INDUSIND BANK LTD (JUL2018 - AUG 2022)
- Branch Operation & Customer service
- Looking after client service at branch lobby
- Checking KYC documents on new client Account opening forms
- Business lead generation and passing to relevant sales channel
- Monitoring the overall branch operations including business development, customer service, clearing activities, regulatory compliance, cash management, revenue generation & profitability excellence into the various aspects of managing HNI & CLASSIC Banking business
- ATM Custodian
- ATM balancing, maintenance, ATM HOST base reconciliation to be done on a daily basis, clean desk
Timeline
DEPUTY BRANCH MANAGER
INDUSIND BANK
09.2022 - Current
SERVICE DELIVERY MANAGER / AUTHORISER
INDUSIND BANK LTD
07.2018 - 08.2022
TELLER
HDFC BANK LTD.
SENIOR BRANCH SALES OFFICER
INDIA INFOLINE FINANCELTD.
CUSTOMER SERVICE EXECUTIVE SALES
MUTHOOT FINCORP LTD.
OPERATION EXECUTIVE
HEIGHT INSURANCE PVT LTD.
SMU
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