Dibyendu Saha

Heading Flipkart Academy (SCOA) for the country operations. Launched the Academy from the ground up, establishing critical infrastructure, operational frameworks, and curriculum frameworks. The following are the primary responsibilities:

• Need to identify comprehensive training needs through collaboration with Walmart USA team and India BU leaders.
• Mentoring a high-performing team of nine professionals, promoting a culture of collaborative & results-oriented collaboration.
• Need to forge strategic relationships with industry associations to promote Academy initiatives.
• Spearheaded PMKVY project in partnership with MSDE, achieving NCVET dual accreditation for the Academy.
• Aligned training operations with global standards by collaborating closely with Walmart USA L&D leaders.
• Pioneered a continuous improvement framework to monitor training program effectiveness and ensure on-time, high-quality talent deployment for each Business Unit (BU).
• Leading Leadership Development program to strategically cultivate high-potential talent focused for career progression and internal mobility, directly supporting succession planning.
• Need to conduct coaching & mentoring session to accelerate employee’s professional development and leadership capabilities.
• Necessitate to develop innovative training content utilizing digital platforms for enhanced learner engagement.
• Publishing monthly training and development bulletins to provide stakeholders with timely insights into the Academy’s activities and their impact.
• Oversee the procurement of training resources and managing the Academy’s budgets.

Oversaw L&D operations for over 1,200 employees across 120 outlets in Orissa and West Bengal, including the corporate office. I managed a team of eight city trainers and three training managers to execute strategic L&D initiatives, driving development on a large scale. Core responsibilities were as follows:

• Designed training modules based on Training Needs Analysis, covering various essential skills (Product knowledge, operational processes, customer service, sales techniques, management skills, leadership development, and soft skills).
• Developed SOPs and process documentation to support training efforts.
• Structured comprehensive learning paths for front-line, managerial, and support staff.
• Established metrics to assess training effectiveness and employee career development.
• Created marketing presentations for product launches, ensuring effective execution nationwide.
• Developed and managed a comprehensive library of product and process training videos, overseeing the company's e-learning platform to improve training accessibility.
• Spearheaded Train-the-Trainer (TTT) initiatives, and mentored trainers, resulting in a measurable improvement in training quality and participant feedback.
• Prepared monthly L&D dashboards for management, showcasing impact on business outcomes.
• Conducted training and operational audits at outlets, using the findings to design data-driven, targeted training interventions that directly addressed performance gaps.
• Strategically partnered with external training vendors to source and deliver high-impact training solutions that aligned with business goals.

Led comprehensive talent transformation by formulating and implementing effective learning strategies. Key responsibilities included:

• Partnered with HODs to identify critical business challenges and develop targeted upskilling initiatives.
• Developed resource plans, prepared monthly training budgets, and created training calendars for implementation.
• Created SOPs and manuals based on organizational needs, overseeing training delivery and evaluation.
• Designed and delivered leadership development programs to strengthen succession planning efforts.
• Conducted talent mapping exercises, providing feedback to HODs for improvement plans.
• Monitored employee satisfaction index results to enhance engagement levels across the organization.
• Prepared and presented monthly training analytics and dashboards to
  inform all the stakeholders. Need to maintain individual training health cards for all employees.
• Facilitated external training programs while managing multiple vendors for specific in-house needs.

Directed training operations for Chhattisgarh, serving as regional LMS SPOC. Responsibilities were as follows:

• Designed and delivered training programs on customer service, SOPs, product knowledge, and behavioral development for front-line staff, restaurant trainers, and managers.
• Developed monthly performance benchmarks to highlight improvement areas and created training calendars accordingly.
• Collaborated with HR, Operations Team (Area Manager, District Manager, Restaurant Manager) to ensure effective deployment of training initiatives.
• Oversaw functional reporting for 14 restaurant trainers, ensuring adherence to standards.
• Managed certification processes for new managers, including training cycles, promotion tests, and career preparation.
• Conducted periodic training needs analyses and developed customized training content to meet specific requirements.
• Analyzed Voice of Customer (VOC) data to implement targeted improvement plans addressing key performance areas.
• Conducted training audits at all restaurant locations to enforce operational standards while developing and delivering effective training programs.

Conducted training programs for Hindustan Petroleum Corporation Ltd. associates across 14 locations in East India. Following were the core responsibilities:

• Designed and implemented comprehensive training focused on attitudinal, behavioral, and communication skills.
• Monitored knowledge assimilation through Level 2 evaluations after each session, maintaining records in a dedicated portal.
• Assessed effectiveness of training programs by gathering feedback from HPCL authorities for Level 3 evaluations.
• Collaborated in developing content to enhance training materials aligned with organizational goals and trainee needs.

Led training programs impacting franchisees, trainers, teachers, and internal staff in Eastern Region. Primary responsibilities were as follows:

• Crafted and delivered a wide curriculum including sales, products, OJT, and soft skills training.
• Executed periodic TNAs to refine course content based on identified needs.
• Coordinated communication between head office and local partners as SPOC to streamline operations.

Conducted approximately 450 training sessions for HPCL's Eastern Zone project as a sole trainer. Key roles were as follows:

• Focused on enhancing associates' soft skills, behavioral competencies, and safety practices.
• Led comprehensive training initiatives to develop essential competencies in associates.
• Designed and delivered targeted training programs addressing safety and interpersonal skills.

• Analyzed data for UK-based client, translating findings into database updates aligned with business needs.
• Conducted new hire inductions to ensure smooth onboarding experiences.
• Delivered on-the-job training (OJT) to enhance employee skills and performance.