DICKSON S.R
Senior Engineer- Command Center
Marthandam
Summary
Professional with extensive experience in operational oversight and emergency response. Adept at maintaining situational awareness and coordinating with multiple teams for seamless operations. Known for reliability and adaptability in high-pressure environments, with focus on collaboration and results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Engineer (Command Center)
LTIMindtree Ltd
Bangalore
11.2022 - Current
- Contributed to organizational growth by leveraging expertise in command center operations to inform strategic planning initiatives and drive continuous improvement across all aspects of the business.
- Established a culture of continuous improvement within the command center, fostering innovation and process optimization among team members.
- Fostered strong relationships with external partners such as vendors or service providers, ensuring timely support when needed to maintain optimal command center functioning.
- Collaborated with cross-functional teams to develop and implement effective solutions for complex challenges in the command center environment.
- Reduced incident response times through the development of comprehensive escalation procedures and protocols.
- Played a pivotal role in numerous incident response efforts, providing critical analysis and guidance to cross-functional teams during high-pressure situations within the realm of command center operations.
- Monitored communications to detect important information related to current and planned military operations.
Project Engineer (Command Center and Monitoring)
Wipro Technologies Ltd
Bangalore
08.2017 - 11.2022
- Proactive Monitoring of Wipro InfoTech, Wipro BPS and Wipro Technologies for WAN connectivity.
- Improved overall project efficiency with the development of user-friendly databases for tracking progress against key indicators.
- Understanding of Network Firewalls, Load -balancers, LDAP and complex network design.
- Identifying the Critical applications for System resource utilization (CPU, Memory, Threads etc.) & JVM heap size was monitored using AppDynamics.
- Excellent skills on troubleshooting and problem determination of HTTP/System/ Network related problems including monitoring, capacity planning and maintenance by providing 24X7 support on call for all mission critical applications.
- Acted as a resource for my team, other teams, and other Team leaders.
- Trained and coached team members on SCOM, HPNNMI, App Dynamics, SiteScope and standard work procedures for the various jobs on our team.
- Maintaining track of productivity so that when we are questioned for past issue we can track then smoothly.
Education
BE - Electronics And Communications Engineering
Sriguru Institute of Technology
Coimbatore 08.2013 - 04.2017
Skills
ITIL framework
Escalation management
Service level agreements
Cross-functional coordination
Operations management
Activities
- Workshop on “Printed Circuit Board Design” in Sriguru institute of technology.
- Workshop on “Automotive Styling for 2030” in Kumaraguru College of technology.
Disclaimer
I do hereby confirm that the information furnished above is true to the best of my knowledge and belief.
Timeline
Senior Engineer (Command Center)
LTIMindtree Ltd
11.2022 - Current
Project Engineer (Command Center and Monitoring)
Wipro Technologies Ltd
08.2017 - 11.2022
BE - Electronics And Communications Engineering
Sriguru Institute of Technology
08.2013 - 04.2017
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