Dicsy Arrapura
Margosa Heights, A2, Flat 902, Pune, Mohammed Wadi
Summary
With an overall 17+ years of working IT experience in a variety of Senior technical roles and in teams like Cloud Hosting, Network designing, Application hosting, Virtualization, Operations, Project Management, Service Delivery; bring both core hands-on & designing skills.
Effective interpersonal and strong organizational skills with ability to communicate with both technical and non-technical staff at all levels.
Experience in designing, implementing, and supporting complex Web, Middleware, Enterprise Applications, Virtualization, Enterprise Lan, and Wan network for Enterprise Organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Consultant - Network Team
General Mills India Pvt. Ltd.
08.2017 - Current
- Manage, configure, and troubleshoot Enterprise Network Infrastructure and its operations.
- Planning, Managing, Configuring and Setting up new site Network infrastructure, comprising of Cisco routers, Aruba Hp switches, Aruba Wireless Ap’s, Cisco WAN optimizers and Cisco Nexus Datacenter Switches.
- Solid understanding of network security principles and best practices.
- Proficient in network protocols, including TCP/IP, VLANs, BGP, OSPF, MPLS, STP, VRRP, and QoS.
- Planning, Configuring, Managing and Troubleshooting DNS/DHCP through IPAM – Blue and Infoblox.
- Good Knowledge on designing and troubleshooting Internet routing from Hub to spoke networks using BGP.
- Good analytical and reporting skills to leverage data to take key business decisions.
- Good Knowledge on setting up DMVPN tunnels for remote site connectivity using Internet Link.
- Good knowledge on RADIUS, ClearPass and Cisco TACACS for authentication.
- Expertise in patch management of physical or virtual servers, Cisco routers, Cisco/Aruba network switches and HP Aruba wireless ap’s, Aruba Clearpass servers and Aruba Airwave servers.
- Assisted with implementation and support of network monitoring tools.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Technical Training to new members in the team and other functions.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Established robust infrastructure and data capacity for new applications.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Collaborated with vendors to identify best options for optimizing network performance.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Consultant - Webhosting Team
General Mills India Pvt Ltd, India
04.2011 - 08.2017
- Configure, manage, and troubleshoot high availability of web cluster and load balancing through F5.
- Making sure the Core sites of General mills has 99.7 % uptime and provide accurate weekly reporting to the business for the same.
- Setting up new web cluster with IIS Shared Config with DFS and load balance web apps through F5 as per Business requirement.
- Configuring and managing Clustered web servers for Enterprise Workload on IIS.
- Solicit vendor partners for technical roadmaps; gather best practices and standards for implementation.
- Configuring and managing web apps and IAAS solution on Azure cloud, Rackspace and Wpengine.
- Capacity management and trend analysis of server and application performance.
- Troubleshooting application performance using Wireshark, Fiddler, netmon, ProcDump, Process Explorer and DebugDiag.
- Migrating Application from on-prem to different Cloud vendors.
- Good expertise in on-premise and cloud design knowledge and cloud transition knowledge.
- Coordinate and work with various teams to maintain platform security, availability and stability and ensure.
Sr. System Administrator
Cadgulf LLC, Dubai, UAE
10.2009 - 01.2011
- Ensuring that IT systems and applications within the organisation are managed and maintained in accordance with documented processes, procedures, guidelines, and instructions
- Stabilizing programs through diligent leadership and rigorous improvements, succession planning to de-risk programs, driving client engagements to baseline expectations and SLA’s
- Installation and configuration of Windows server 2003/2008 on HP servers.
- Installing, Configuring, managing, and troubleshooting of Exchange server 2003/2007 in a Clustered Environment
- Ensuring all customer requirements meet as per the defined timeline
- Monitoring and troubleshooting Intersite and Intrasite replication between domain controllers by using various tools like repadmin, replmon, Active Directory sites and services, etc
- Ensure appropriate level of response to reported incidents/escalations
- Measure, tracks and provide performance feedback, Career counselling and development of all team members
- Handling complex application and troubleshooting
- Process improvement and analysis.
- Installing and Managing Antivirus Servers like Kaspersky and Symantec Endpoint for customers.
- Trainings for New joiners and junior members on different process and technology.
- Troubleshooting internal and external mail flow issues on Exchange server.
Sr. Technical Support
Oriensoft Technologies Pvt. Ltd.
05.2007 - 03.2009
- Designed networks for many clients as large as 250 computers with Active Directory, DNS, DHCP, IIS and File Server.
- Managing Server Applications like MS SQL 2000/2005, Mdaemon mail server, Mail Enable, Smarter Mail server, Exchange server 2003, IIS 6.0, IIS 7.0, Serv-U FTP, MS FTP.
- Installed, configured and maintained Web servers, Database servers and Email systems systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configuring and Monitoring of Bandwidth through PRTG
- Performed successful migration and upgradation of IIS 6.0 web server, DNS server, MS SQL 2000/2005, Mdaemon mail server.
Jr. Technical Support
Speednet Cybercafe
04.2005 - 05.2006
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managing File server and print server.
Education
Bachelor of Commerce -
Thakur College
Mumbai University2004
Skills
- IT – Service management
- IT Infrastructure Operations
- SLA Management
- Incident & Problem Management
- Escalation Management
- IT Stake Holder Management
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
- Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
- Assign and monitor resources to ensure project efficiency and maximize deliverables
- IT Skills
- Database:
Webserver :- IIS and Apache
- MS SQL server 2012 and MySql
- Operating Systems: Windows 10/11 and Windows 2012 R2, 2016 Server
- Ticketing Tool Used: BMC Remedy, Service Now
- Scripting: PowerShell, Python
- GCP Cloud Networking
- F5 Load Balancer
- IPAM Infoblox - DNS DHCP
- Aruba Wireless
- Vmware Virtualization
- Network Routing and Security
- Network and Application Architecting
- Network and Application Troubleshooting
Certification
- Completed GCP Network Associate Certificate- 2022
- ITILv3 foundation training completed in 2017.
- Attended in-house workshop on SCOM provided by Microsoft.
- Completed a training course of CCNA in 2016 from RST Forum, Mumbai.
- Attended soft skills training course on “Influencing Across Organization” in 2016 through Dale Carnegie programmed.
- Completed a training course of F5 LTM advanced.
- Completed a training course of Google Cloud Networking.
- Completed a training course of Google Cloud Security.
- Completed a training course of Cisco certified Network Professional.
- Lead a reading group in General mills on Azure cloud.
- Completed Venafi Security Administrator (VSA) Product Training.
- Completed Microsoft Certified System Administrator (MCSA): Messaging certification in 2005.
- Completed a training course of N+ and MCSE in 2005 from IIHT.
- Passed diploma in Computer Hardware & Networking in October 2004 with A+ grade conducted by Jetking.
Achievements
- Awarded in the category of “Move boldly Act Quickly” in 2016 for troubleshooting a routing issue in F5 load balancer which was affecting all public facing sites of General mills.
- Awarded in the category of “play to win” in 2013 for configuring and streamlining application monitors created in SCOM and Dynatrace and thereby reducing false alarms.
- Awarded in the category of “Win as a Team” in 2019 for Samurai Project implementation where we had revamped the network Infrastructure, at many Gerneramills GLOBAL sites.
- Awarded in the category of “Move boldly Act Quickly” in 2020 for fixing Security issue in F5 load balancer which was affecting Enterprise F5 Environment.
- GIC annual Excellence R&R Awarded in the category of "Work With Heart Award" in 2022 for facilitating key initiatives so that Users can flawless Work from Home.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Tamil
Elementary (A2)
Malyalam
Elementary (A2)
Personal Information
Name: Dicsy Arrapura
Date of Birth: August 17, 1982
Sex: Male
Nationality: Indian
Marital Status: Married
Passport no: H2761715
Mobile: 91-9987015656
Email ID: dicsy.arrapura@gmail.com (Personal)
Timeline
Consultant - Network Team
General Mills India Pvt. Ltd.
08.2017 - Current
Consultant - Webhosting Team
General Mills India Pvt Ltd, India
04.2011 - 08.2017
Sr. System Administrator
Cadgulf LLC, Dubai, UAE
10.2009 - 01.2011
Sr. Technical Support
Oriensoft Technologies Pvt. Ltd.
05.2007 - 03.2009
Jr. Technical Support
Speednet Cybercafe
04.2005 - 05.2006
Bachelor of Commerce -
Thakur College
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