Diego Barcenas
Hobart
Summary
Dynamic and dedicated customer-service professional with experience delivering safe, caring, and efficient service in fast-paced environments. Recognized for maintaining safety standards, communicating guest needs clearly, and collaborating effectively with team members. Calm and professional when resolving conflicts, with a strong focus on dependability, attention to detail, and positive customer experiences. Seeking to contribute to United Airlines’ mission of connecting people through exceptional inflight service.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Cherries and Berries
07.2025 - 01.2026
- Provided attentive service to high volumes of guests while maintaining a calm, professional demeanor.
- Communicated any customer allergies or special requests to kitchen to ensure guests' health and safety.
- Maintained professionalism when handling customer interactions and conflicts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Fulfillment Associate
Target
03.2023 - 05.2025
- Collaborated with team members to maintain efficient operations while meeting daily performance and safety standards.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Assisted customers by providing clear information regarding order status and delivery timelines.
- Volunteered to support additional tasks and projects, demonstrating adaptability and willingness to learn.
Retail Sales Associate
Champs Sporting Goods
01.2022 - 03.2023
- Maintained store presentation and organization to support customer comfort and safety.
- Resolved customer inquiries and complaints, fostering positive relationships.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions accurately using point-of-sale systems in a fast-paced environment.
Education
High School Diploma -
South Miami Senior High
Miami, FLSkills
Customer Service Excellence
Safety & Procedure Awareness
Clear and Calm Communication
Team Collaboration
Conflict Resolution
Time Management
Attention to Detail
Working in Fast-Paced Environments
Professional Appearance & Conduct
Timeline
Restaurant Waiter
Cherries and Berries
07.2025 - 01.2026
Fulfillment Associate
Target
03.2023 - 05.2025
Retail Sales Associate
Champs Sporting Goods
01.2022 - 03.2023
High School Diploma -
South Miami Senior High