Diez Jones
Kokomo
Summary
Dedicated employee with 2+ years of customer service, conflict resolution and promotion strategies. Successful in teaching junior employees how to maximize performance. Also a hardworking Package Handler who is punctual, reliable and dedicated to teamwork. Great maintenance and repair skills.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work History
Production Associate
International Paper
Tipton
08.2025 - Current
- Counting and stacking finished product
- Reading factory orders.
- Accurately reading gauges and other test equipment
- Utilizing basic shop math, inspecting
- Accurately completing quality and administrative documents and following directions
- clean-up functions such as blowing down the machine, wiping off shafts, cleaning ink systems, vacuuming and sweeping the machine area, as well as picking up and shredding scrap.
Cashier Trainer
Soul Sisters Southern Kitchen
Kokomo
09.2019 - Current
- Conducted regular audits of cash registers to ensure accuracy of transactions.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
- Reviewed sales reports to identify areas of improvement in customer service or operational processes.
Package Handler
Fedex
09.2022 - 06.2025
- I was responsible for loading and unloading packages off of trucks
- Although, this was not a face to face customer role, my job was to still to keep customers first by handling there packages correctly
- This is a seasonal role so I am not working here at the moment
Cashier
Dairy Queen
01.2018 - 09.2019
- As a cashier, I was responsible for taking customer orders while also providing great customer service
- Being able to help my customers rather it be food problems or order issues
- I also was responsible for stocking any materials that came in, so multitasking is not a problem
- Resolved customer complaints professionally in accordance with company policy.
Education
High-school Diploma -
Taylor highschool
Skills
- Customer service and Communication
- Report filing
- Adaptable to change
- Complaint resolution
- Conflict mediation
- Task prioritization
- Technical troubleshooting
Timeline
Production Associate
International Paper
08.2025 - Current
Package Handler
Fedex
09.2022 - 06.2025
Cashier Trainer
Soul Sisters Southern Kitchen
09.2019 - Current
Cashier
Dairy Queen
01.2018 - 09.2019
High-school Diploma -
Taylor highschool