Difin Jeba J
Marthandam
Summary
Technically-sound Application Engineer effective in analyzing relevant information and guiding product cycle from conception to completion. Consults with internal and external clients and employee additional system resources to review and enhance configuration for optimal customer satisfaction. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service and Quality.
Overview
3
3
years of professional experience
Work History
Application Support Engineer
Tata Consultancy Services Pvt Ltd
Trivandrum
05.2022 - Current
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation
- Maximized proficiency in application and prepare and present technical reports and effectively support cross-functional teams
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Partnered with development team on product development and application support plans, Used JavaScript and SQL Server to develop new applications.
IT Adminstrator
Ashok Leyland Pvt Ltd
Sriperumbudur
07.2021 - 04.2022
- Oversee organizations' computer systems, manage IT teams, maintain information systems and networks, upgrade and install new hardware and software, and perform troubleshooting techniques
- IT administrators perform diagnostics tests, debug sand procedures to optimize computer systems
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and maintained IT equipment and software to meet workflow requirements.
Education
BE Mechanical Engineering -
Ponjesly College of Engineering
11.2020
Higher Secondary School -
Good Shepherd Matric School
Marthandam03.2016
SSLC -
Good Shepherd Matric School
Marthandam03-2014
Skills
- Process automation
- Python Adept
- Quality assurance
- Customer support
- Technical issue resolution
- DevOps proficiency
- Team Player
Personal Information
Date of Birth: 20/08/1998
Languages: Tamil, English, Malayalam
Marital Status: Single
Nationality: Indian
Timeline
Application Support Engineer
Tata Consultancy Services Pvt Ltd
05.2022 - Current
IT Adminstrator
Ashok Leyland Pvt Ltd
07.2021 - 04.2022
BE Mechanical Engineering -
Ponjesly College of Engineering
Higher Secondary School -
Good Shepherd Matric School
SSLC -
Good Shepherd Matric School
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