Diganta Roy
Network Engineer
Bangalore
Summary
Experienced Network Engineer with a strong background in LAN/WAN infrastructure, dynamic routing protocols (OSPF, BGP, EIGRP), and end-to-end network support. Proven ability to troubleshoot complex issues, optimize network performance, and deliver reliable solutions with efficiency and precision. Seeking an opportunity with a dynamic organization where I can contribute my expertise, continue learning, and support growth through innovative network operations.
Overview
6
6
years of professional experience
2034
2034
years of post-secondary education
3
3
Languages
Work History
Network Engineer
Schweickert India
Bengaluru
10.2023 - Current
- Diagnosed and resolved LAN/WAN connectivity issues across enterprise networks, contributing to a reduction in support tickets related to downtime.
- Monitored and analyzed network health using CA Spectrum, SolarWinds, LogicMonitor, and internal dashboards, contributing to 90.95% core network uptime by proactively identifying and addressing issues within operational control.
- Prioritized and triaged incoming incidents through ticketing systems, resolving critical issues within SLA-defined timeframes, and minimizing operational disruptions.
- Troubleshot complex Layer 2/3 network issues including VLAN misconfigurations, port errors, and routing anomalies on Cisco and Aruba switches and routers.
- Administered and troubleshot dynamic routing protocols including OSPF, BGP, and EIGRP, enhancing route stability and performance across multi-site environments.
- Collaborated with ISPs to resolve outages, latency, and interface flapping issues.
- Performed firmware upgrades, configuration changes, and hardware replacements in coordination with Cisco TAC, reducing mean time to repair (MTTR) by 20%.
- Conducted proactive maintenance and performance tuning during off-peak hours, optimizing network infrastructure and minimizing service impact.
- Maintained availability and reliability of production networks in alignment with business-critical SLA targets.
- Participated in 24/7 on-call rotations to ensure after-hours support coverage and timely response to urgent incidents.
- Analyzed logs and alerts to perform root cause analysis on recurring faults, implementing solutions that reduced issue recurrence.
- Delivered exceptional technical support with clear, patient communication, resolving end-user issues efficiently.
- Mentored junior NOC engineers in troubleshooting, monitoring practices, and escalation processes, contributing to improved team performance and knowledge retention.
Senior Engineer - Digital Networks
Microland limited[Daimler project]
Bengaluru
02.2019 - 09.2023
- Maximized network performance using CA Spectrum and other monitoring tools by proactively addressing alerts, optimizing configurations, and troubleshooting performance bottlenecks, ensuring smooth network operations.
- Conducted data network fault investigations in both LAN and WAN environments, utilizing logs, monitoring tools like SolarWinds, and user-reported issues to quickly identify and resolve problems.
- Generated and delivered daily reports on network operational status, gathering operational metrics and incident data to prioritize network optimization tasks and ensure compliance with SLA agreements.
- Performed root cause analysis of network issues, documenting faults in tracking systems and implementing solutions to prevent recurrence, improving network stability.
- Ensured production network stability by adhering to SLAs, meeting client specifications and service agreements to minimize disruptions.
- Upgraded data network equipment to the latest stable firmware releases, improving security and performance across the network.
- Evaluated LAN and WAN performance data to verify availability, speed, and identify network problems, collaborating with network engineers to implement improvements.
- Received, prioritized, and efficiently handled support requests, optimizing resource utilization and ensuring timely resolution of network issues to minimize downtime.
- Resolved network faults and malfunctions promptly to restore connectivity for individual users and entire facilities, ensuring minimal impact on business operations.
- Provided first-level support for WAN, LAN, and remote connections, troubleshooting network-related issues and escalating when necessary to senior engineers.
- Coordinated with ISP providers to troubleshoot and resolve network outages quickly, minimizing production impact and ensuring continuity of services.
- Proactively triaged and resolved auto-generated tickets, collaborating with site contacts and providers to ensure timely resolution and prevent recurrence of issues.
- Managed high-priority P1 tickets independently, ensuring swift resolution and working closely with onsite and WAN providers to minimize downtime and restore service quickly.
Education
B.Tech - Computer Science
Mvj College Of Engineering
Higher Secondary Education[12th] - Science
DSPGAS
04.2001 - 07.2014
Secondary Education[10th] - Secondary Education[10th]
SAVM
West Bengal 04.2011 - 07.2012
Skills
Cisco Routers and Switches
Process Development
Switching Protocols
Customer Service
Flexible Schedule
Organizational Skills
Service Now ticketing tool
Incident management
Change management
Timeline
Network Engineer
Schweickert India
10.2023 - Current
Senior Engineer - Digital Networks
Microland limited[Daimler project]
02.2019 - 09.2023
Secondary Education[10th] - Secondary Education[10th]
SAVM
04.2011 - 07.2012
Higher Secondary Education[12th] - Science
DSPGAS
04.2001 - 07.2014
B.Tech - Computer Science
Mvj College Of Engineering