Digember Singh Chauhan
Virtual Assistant
New Delhi
Summary
Proven Virtual Assistant with a track record of enhancing client experiences and improving database systems at Real Management Group. Excelled in CRM management and adaptability, ensuring timely project delivery and maintaining confidentiality. Skilled in customer service and problem-solving, consistently met tight deadlines while managing multiple priorities.
Overview
3
3
years of professional experience
Work History
Virtual Assistant
Real Management Group
03.2021 - 05.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Education
BBA - Marketing
IP University
Delhi 04.2001 -
Skills
Excellent Communication Skills
CRM Management
Problem-Solving
Customer Service
Adaptability
Database Maintenance
Calendar Management
Meeting Scheduling
File Organization
Document Preparation
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Virtual Assistant
Real Management Group
03.2021 - 05.2024
BBA - Marketing
IP University
04.2001 -
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