Nithin Surendran

Personal statement I am a high confident, motivated, articulate and tech-savvy with over Several years experience in Marketing and Operations I consistently strive to work to the best of my ability and deliver professional standards at all times and in all circumstances. My key strengths are; communications (both oral and written), social media and the ability to relate to customers in a digital environment., Core skills Excellent knowledge of analysing trends in search data Proficient in market research, Trend Analysis, preparing reports Collate, proofread, publish and update entries on the Q cinemas website. Translating clients' goals and objectives into actionable and measurable digital marketing programs. Delivering multichannel campaigns across e-mail, web, mobile, and social media. Identifying key areas for improvement. Creating, managing and editing content in a web-based environment. Providing support to other production team members. Managing Google AdWords campaigns. Defining campaign goals. Monitoring social media channels for trends and opportunities. Creating an inbound and outbound digital marketing strategy. Conducting keyword research. Driving new digital sales. Making recommendations to senior management. Uploading website content using content management systems. Managing key external and internal partnerships. Maintaining e- commerce platforms and applications. Executing e-mail marketing programs.

• Taking payments from customers via cash, cheques and credit cards Entering purchases into a cash register then calculating the total purchase price Responsible for the accurate and timely allocation of cash In charge of daily cashbook management and also bank reconciliations Banking a large volume of cheques and cash daily Recording of cash received and paid out Undertaking till balancing & administration activities in an efficient manner. Helping to resolve customer complaints Assisting with shelf stacking, sticking prices on items etc Training new cashiers Sorting, counting, and wrapping currency and coins Compiling and maintaining monetary and also non-monetary reports and records Balancing cash in the till with receipts Served and assisted customers about products. Answered the phone and helped with queries/complaints, remaining professional at all times Sales of new products. Creates a welcoming environment and provides excellent customer service including learning about products Software Sales and Support. Conducting Software demos to customers and clients. General Administrative duties such as answering phones . Dealing with all enquiries and resolving any problems over the phone or in person after sales. Understanding and explaining how a software product works Work closely with senior Manger to achieve monthly TARGET goals. Customer service executive Feb '15 - Oct '15