Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DIGVIJAY BHAKUNI

Bengaluru

Summary

Dynamic Associate Manager at Accenture with a proven track record in leading Microsoft 365 transformations, support and managing teams. Expert in security and compliance, driving service delivery excellence. Adept at leveraging AI and fostering collaboration, ensuring successful hybrid migrations and enhanced client satisfaction. Committed to continuous improvement and innovation in digital workplace solutions. Skilled Associate Manager with notable experience in overseeing daily operations, managing teams, and driving productivity. Strengths lie in strategic planning, workflow optimization, and fostering team collaboration. Successfully led projects, improved process efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Infra Managed Services Associate Manager

Accenture
12.2019 - Current
  • Leading end-to-end support in the digital transformations and delivery for Microsoft 365 services.
  • Successfully completed multiple Office 365 hybrid migrations.
  • Managed a team of over 20 professionals ensuring smooth operations and delivery of critical workplace services.
  • Played a pivotal role in transition management and service delivery excellence for global clients.
  • Contributing to the skills hiring for the Microsoft workplace technologies in Accenture.
  • Have worked with multiple clients in Energy, Manufacturing, Utility and health care industry.
  • Directing the initiatives involved to improve the security and compliance posture of the organization’s digital workplace.

Sr. Systems Engineer

Larsen & Toubro Infotech
04.2018 - 12.2019
  • Delivered Office 365 migrations, SIEM integration, service health monitoring, and compliance management.
  • Collaborated with cross-functional teams to enhance service delivery for clients.
  • Managed the team of 10 members and assisted with the trainings of the processes and technology.

Microsoft Exchange Support Engineer

Unisys India Pvt Ltd
05.2015 - 04.2018
  • Provided extensive support for Microsoft Exchange, mailbox migrations, and user management in Azure AD.
  • Partnered with Microsoft to troubleshoot complex Exchange issues and improve user experience.
  • Worked on the hybrid exchange environment as an SME for the migration of the mailboxes.
  • Worked for the mailbox migration for Microsoft users during their transitioning from on prem to Exchange online.
  • Assisted the team members with the KT sessions and query for the technology related tasks.

Engineer Product Support

HCL Technologies
03.2014 - 04.2015
  • Troubleshot ISP issues, BT products, network faults, and supported TV box projects for British Telecom, including BT Sports.

Contractual Trainee, Content Developer

Magic Software Pvt LTD
03.2013 - 08.2013
  • Contributed to content development and troubleshooting for clients like Houghton Mifflin Harcourt (HMH), Ireland.
  • Agile development of the content compatible with the Apple and windows devices.
  • Worked on JIRA and SVN for bug tracking and version control respectively.

Education

B. Tech - Computer Science Engineering

Himachal Pradesh University
Himachal Pradesh, India
08-2012

Skills

  • Microsoft 365
  • Exchange Online
  • Teams
  • SharePoint Online
  • Azure AD
  • Exchange on prem
  • Security and Compliance
  • Exchange Online protection
  • Advanced Threat Protection
  • Conditional Access
  • Multi Factor Authentication
  • Proofpoint
  • Data Loss Prevention
  • IAM
  • SSO
  • Microsoft Sentinel
  • Device Management
  • Intune MDM
  • Automation
  • PowerShell
  • Power Platform Administration
  • Leadership
  • Team management
  • Transition management
  • Service Delivery
  • ITIL
  • Agile
  • Process improvement
  • Account management

Certification

  • MS-900: Microsoft 365 Fundamentals
  • AZ-900: Azure Fundamentals
  • MS-203: Microsoft 365 Messaging
  • AZ-104: Azure Administrator
  • PL-900: Microsoft Power Platform Fundamentals
  • PL-200: Microsoft Power Platform Functional Consultant
  • SC-900 Microsoft Security, Compliance, and Identity Fundamentals

Timeline

Infra Managed Services Associate Manager

Accenture
12.2019 - Current

Sr. Systems Engineer

Larsen & Toubro Infotech
04.2018 - 12.2019

Microsoft Exchange Support Engineer

Unisys India Pvt Ltd
05.2015 - 04.2018

Engineer Product Support

HCL Technologies
03.2014 - 04.2015

Contractual Trainee, Content Developer

Magic Software Pvt LTD
03.2013 - 08.2013

B. Tech - Computer Science Engineering

Himachal Pradesh University

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DIGVIJAY BHAKUNI