Incident Management specialist with 8 years of diverse experience across aviation, customer support, and IT sectors. Over 5 years of expertise in managing, coordinating, and resolving high-priority incidents in fast-paced IT and operational environments. Skilled in rapidly identifying, escalating, and resolving incidents to maintain service continuity and minimize downtime. Proficient in ITIL framework, incident response protocols, and tools like ServiceNow to drive efficient incident management and service delivery.
Technical Troubleshooting
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