Digvijay.N. Pandey
Noida,UP
Summary
Accomplished Senior Business Leader with over 20 years of proven success in Consumer Electronics, Distribution, Retail, and Ecommerce across India, the Middle East, and Africa. Specialized in Business Unit Management, with full P&L ownership, large-scale business expansion, and turnaround strategies. Skilled at driving multi-channel growth, enhancing consumer relationship management, and leading factory and operations excellence. A pioneer in circular economy initiatives, re-commerce, and sustainable business models, with a track record of optimizing end-to-end value chains from retail operations to after-sales, and lifecycle management. Adept at building and leading high-performing teams, establishing new markets, and forging long-term client partnerships. Recognized for strategic vision, execution discipline, and consistent delivery of revenue growth and profitability in competitive global markets. Now seeking a leadership role where I can leverage my expertise to drive business transformation, expansion, and operational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director - Operations
AT&T (AR)
Noida
07.2021 - Current
- Led team of regional and store managers to enhance sales and operational performance across various locations.
- Achieved 20% increase in sales within first year through strategic development and implementation.
- Ensured profitability by overseeing inventory management, budgeting, and financial reporting processes.
- Streamlined processes in collaboration with cross-functional teams to improve overall customer experience.
- Provided coaching and training through regular performance evaluations, fostering high-performing teams.
- Participated in industry conferences to stay updated on retail operations trends and best practices.
- Managed daily operations to optimize store efficiency and elevate customer service standards.
Project Manager (Re-commerce)-MEA
noon.com
01.2020 - 05.2021
- Successfully launched re-commence operations in Egypt, securing 30% market penetration within one year.
- Increased re-commerce sales by 50% via strategic pricing initiatives and effective customer acquisition.
- Streamlined processes and coordinated suppliers, reducing product refurbishment turnaround time by 20%.
- Saved 35% in logistics costs through negotiations with local suppliers and improved distribution efficiencies.
- Contributed to higher profitability with an 85% rise in product recovery rates.
- Established and managed a high-performing local operations team to foster productivity and teamwork.
General Manager Operations
Deshwal Waste Management
New Delhi Area
01.2018 - 12.2020
- Optimized processing workflows to enhance operational efficiency and reduce costs.
- Renegotiated vendor contracts, achieving significant cost savings.
- Expanded market reach, resulting in a 50% increase in revenue.
- Implemented new technologies to scale operational capacity effectively.
General Manager/SBU Head
BellTel
06.2015 - 10.2017
- Led strategic business units for brands like Apple, Samsung, LG, Xiaomi, and Telco while managing Profit & Loss accountability.
- Supervised multi-branch operations that included backend repair and refurbishment services.
- Expanded business presence by developing new service locations in emerging markets.
- Optimized service delivery to elevate customer satisfaction levels across all branches.
- Coordinated efforts among cross-functional teams to enhance overall communication.
General Manager - Mobility Services
Ingram Micro
New Delhi
11.2012 - 05.2015
- Spearheaded strategic business units focused on local and international trade-in/buyback setups.
- Directed daily operations to ensure efficient service delivery across multiple departments.
- Managed cross-functional teams to enhance collaboration and streamline workflow processes.
- Oversaw inventory management systems to maintain optimal stock levels and fulfill orders.
- Developed strategic plans aligning departmental goals with overall business objectives.
- Implemented training programs to elevate team performance and operational skills.
- Analyzed market trends to identify growth opportunities and expansion initiatives.
- Coordinated budget planning and resource allocation for diverse projects and initiatives.
Head-Repair Factory
Brightpoint India Pvt. Ltd
New Delhi
11.2008 - 06.2012
- Directed operations of Service SBU, focusing on achieving excellence and boosting performance metrics.
- Implemented strategic initiatives that resulted in growth and substantial profitability improvements.
- Developed innovative approaches that significantly enhanced team dynamics and results.
- Worked collaboratively with varied teams to address service level challenges effectively.
- Streamlined task prioritization to accomplish service goals efficiently within deadlines.
- Pursued continuous education opportunities to stay informed on best practices and industry trends.
- Delivered creative solutions that consistently exceeded customer satisfaction expectations.
- Earned recognition for outstanding commitment to customer service and adept troubleshooting skills.
Head of Sales & Service
GHAMDAN TRADING
02.2005 - 09.2008
- Operated large format retail chain and managed mobile indenting, import, and export of communication devices.
- Established reverse logistics network and developed standard operating procedures for seamless operations.
- Managed sales team to improve customer engagement and service quality.
- Developed training programs to enhance staff product knowledge and skills.
- Oversaw inventory management for accurate product availability.
- Implemented customer feedback systems to refine service offerings.
- Analyzed market trends to identify growth opportunities.
- Maintained relationships with key clients to foster long-term partnerships.
Sr. Supervisor-Retail Operations & Service support
Axiom Telecom
05.2002 - 01.2005
- Successfully managed a team of engineers and oversaw 105 retail and service stores.
- Implemented inventory management strategies to optimize stock levels and reduce costs.
- Led training programs to enhance team performance and customer service, resulting in increased customer satisfaction.
Technical Supervisor
CGC Qatar
11.1998 - 04.2002
- Managed team of engineers for component-level repair of mobile phones.
- Supervised daily operations of technical teams at CGC Qatar to ensure efficiency.
- Developed workflow processes that improved overall team performance.
- Ensured compliance with industry standards and regulations in all operations.
- Monitored performance metrics to pinpoint improvement opportunities.
- Led troubleshooting efforts for technical issues across various projects.
- Resolved customer issues by providing innovative solutions.
- Generated reports detailing updates, results, and proposed improvements.
Education
PGDM - Oprations
Symbiosis institute of Management Studies
01.2010
Bachelor of Engineering - BE - Electronics and Communications Engineering
University of Mumbai
04.2002
High School Diploma -
MUMBAI TECHNICAL BOARD
MUMBAI04.1996
Skills
- P&L management and business unit leadership
- Business expansion and market development
- Distribution, retail, and e-commerce strategy
- Circular economy, re-commerce, and sustainability
- Team leadership and stakeholder management
- People management and talent development
Certification
Project Management: International
Publications
Linkedin Digvijay .N. Pandey
Projects
Putting ITIL into Practice: Problem Management Techniques Implementing Supply Chain Management
Awards
Best Communicator
Languages
- Arabic
- Hindi
- English
- Urdu
Timeline
Director - Operations
AT&T (AR)
07.2021 - Current
Project Manager (Re-commerce)-MEA
noon.com
01.2020 - 05.2021
General Manager Operations
Deshwal Waste Management
01.2018 - 12.2020
General Manager/SBU Head
BellTel
06.2015 - 10.2017
General Manager - Mobility Services
Ingram Micro
11.2012 - 05.2015
Head-Repair Factory
Brightpoint India Pvt. Ltd
11.2008 - 06.2012
Head of Sales & Service
GHAMDAN TRADING
02.2005 - 09.2008
Sr. Supervisor-Retail Operations & Service support
Axiom Telecom
05.2002 - 01.2005
Technical Supervisor
CGC Qatar
11.1998 - 04.2002
PGDM - Oprations
Symbiosis institute of Management Studies
Bachelor of Engineering - BE - Electronics and Communications Engineering
University of Mumbai
High School Diploma -
MUMBAI TECHNICAL BOARD
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