Diksha Anthwal
Summary
Dynamic hospitality professional with a background in front office operations and leadership. With 5 years of experience in the hospitality Industry, I have honed my expertise in guest services, team management and exceptional customer satisfaction. Eager to leverage expertise in hospitality management to pursue higher opportunities and contribute to the success of an esteemed organization.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Front Office Assistant
The Oberoi New Delhi
- Assisted guests in a courteous and professional manner, addressing enquiries and resolving issues to their satisfaction
- Processed guest check-ins and checkouts efficiently, accurate handling payment transactions and maintaining guest records
- Managed reservations through online booking platforms and phone enquiries, optimizing room allocations and maximizing occupancy
- Handling guest complaints and escalated issues to management as necessary, taking proactive measures to resolve issues and prevent reoccurrence.
Front Office Supervisor
04.2023 - Current
- Oversee daily front office operations including guest Check-in/ Check-out, reservations and guest inquiries, ensuring smooth and efficient processes
- Lead and motivate a team of 30 assistants, providing guidance, training and support to maintain high standards of service delivery
- Blocking and managing Inventory of rooms and ensure optimal occupancy levels through effective room allocation and yield management techniques
- Proficiently addressing guest complaints by conducting through analysis to identify root causes and implementing strategic solution to prevent reoccurrence.
Education
Bachelor of Tourism Studies -
IGNOU- Delhi
01.2018 - 04.2021
Systematic Training and Education Programme (STEP) - undefined
The Oberoi Centre of Learning and Development
01.2018 - 04.2021
Grade 12 - undefined
Grade 10 - undefined
Skills
Accomplishments
- Runner up of Team of the Quater Award for Reservations at The Oberoi New Delhi
- Rewarded with "Pride at The Oberoi Group" in recognition of outstanding contribution to The Oberoi Dharma.
- Secured 4th Position at State level in Art Exhibition organized by Directorate of Education in 2015.
- Secured first position in Poster making competition at District level and Third Position in Slogan Writing at Zonal Level organized by Directorate of Education.
Personal Information
Date of Birth: 04/17/2000
Timeline
Front Office Supervisor
04.2023 - Current
Bachelor of Tourism Studies -
IGNOU- Delhi
01.2018 - 04.2021
Systematic Training and Education Programme (STEP) - undefined
The Oberoi Centre of Learning and Development
01.2018 - 04.2021
Front Office Assistant
The Oberoi New Delhi
Grade 12 - undefined
Grade 10 - undefined
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