Diksha Bisht
Client relation manager
Rishikesh
Summary
A goal-oriented professional, highly skilled with excellent organizational and management skills, targeting leadership assignments in Client Relationship Management with an organization of high repute, preferably Remote Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager-Client Relationship Management
Emaar India
06.2022 - Current
- Implemented customer-centric operations to enhance customer satisfaction by consistently upholding delivery and service quality standards. Ensured prompt response to inquiries and promptly addressed client comments to maintain high levels of satisfaction.
- Demonstrated commitment to resolving unresolved client issues courteously, taking ownership to protect the company's reputation and standards. Fostered collaboration with internal departments to efficiently fulfill client demands and enhance overall customer experience.
- Attained the highest Customer Satisfaction (CSAT) scores among clients by providing comprehensive end-to-end support and assistance with unresolved queries. Demonstrated commitment to delivering exceptional customer service and resolving issues promptly to ensure client satisfaction
- Successfully closed over 50 legacy cases for unit handovers in both commercial and residential projects through direct client engagement. Demonstrated proficiency in managing transitions and ensuring seamless handovers by meeting with clients and addressing their needs effectively
Senior Executive-Sales
Housr
10.2021 - 06.2022
- Collaborated closely with the marketing team to align lead generation strategies with client profiles and specific needs. Utilized insights to strategically match products with target customers, optimizing sales effectiveness and customer satisfaction.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Proactively engaged with clients throughout the COVID-19 pandemic to ensure customer retention, offering competitive pricing, discounts, and referral programs. Demonstrated dedication to maintaining strong client relationships and maximizing customer satisfaction during challenging times.
Executive-Property Management
CBRE
01.2021
- Conducted Lobby Operations effectively while ensuring smooth operations & work-flows
- Monitored & supervised Help Desk Operations & ensured proactive assistance to clients
- Provided real-time assistance to residents with competence & care
- Managed visitor traffic and provided effective visitor management services.
Guest Service Associate
The Oberoi Group
06.2018 - 09.2020
- Enabled the Executive Housekeeper to achieve smooth and efficient operation of the Housekeeping Department
- Enforced strict adherence to all policies and procedures outlined in the departmental operations manual
- Coordinated vital information with the Front Office Department to enhance workflow
- Managed the requisition process for the storeroom and proficiently managed lost and found guest articles
- Collaborated with the Front Office Department and effectively managed calls to ensure seamless communication.
Education
B.A. -
Pandit Lalit Mohan Post Graduate College
01.2015 - 04.2017
12th - undefined
Kendriya Vidyalaya
01.2014 -
10th - undefined
Kendriya Vidyalaya
01.2012 -
Skills
Client Service Management
Process Management
Operations Management
Quality Compliance
Feedback Assessment
Complaint Resolution
Escalation Management
CSAT Maintenance
MS Excel
Analytical
Communication
Planning
Flexible
Proactive
Communication
Certification
Selling into Industries: Retail and Consumer Products
Personal Information
Date of Birth: 09/05/96
Languages
English
Hindi
Timeline
Assistant Manager-Client Relationship Management
Emaar India
06.2022 - Current
Senior Executive-Sales
Housr
10.2021 - 06.2022
Executive-Property Management
CBRE
01.2021
Guest Service Associate
The Oberoi Group
06.2018 - 09.2020
B.A. -
Pandit Lalit Mohan Post Graduate College
01.2015 - 04.2017
12th - undefined
Kendriya Vidyalaya
01.2014 -
10th - undefined
Kendriya Vidyalaya
01.2012 -