Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diksha Buchude

Diksha Buchude

Ambarnath,MH

Summary

Accomplished Senior IT Associate with a proven track record at COFORGE, specializing in SAP support and ITIL processes. Expert in enhancing system efficiency and reducing downtimes, demonstrated through strategic IT procurement and incident management. Skilled in fostering team growth and offering robust remote support, significantly improving user satisfaction and operational productivity. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Senior IT Associate

COFORGE
08.2019 - Current


  • Monitoring pending Tickets & tracking the till resolution as per SLA..
  • Monitoring pending Tickets & tracking the till resolution as per SLA.
  • Updating of the Solutions Knowledge Base with incident resolution actions and creating knowledge base documents.
  • Remote software installation
  • Remarkable experience working with in SAP environment
  • Good technical knowledge of SAP H2R/P2P/O2C.
  • Answering questions from customers and prospective customers about the features and capabilities of our widgets.
  • Developing customer-facing documentation for our website on an as needed basis.
  • Communicating customer needs and wishes to our development and engineering staff.
  • Participated in regular brainstorming sessions with colleagues to encourage innovation within the department.
  • Played a key role in successful technology deployments, ensuring smooth transitions from legacy systems while minimizing disruption to daily operations.
  • Championed end-user satisfaction by promptly addressing help desk inquiries and providing remote assistance when needed.
  • Streamlined IT processes by implementing automation solutions, resulting in increased overall efficiency.
  • Maintained up-to-date documentation on all IT projects, facilitating knowledge transfer among team members and stakeholders alike.
  • Provided comprehensive technical support and training to end-users, fostering improved productivity levels.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.

Network Support Engineer

Orient Technologies Pvt. Ltd
06.2016 - 03.2018
  • Reduced downtime for clients by providing efficient technical support and timely issue resolution.
  • Supported users in setup and configuration of wireless bridge networks.
  • Provided training for junior engineers in network support best practices, contributing to overall team growth and skill development.
  • Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
  • Managed and administered load balancing tasks for networks, routing and shaping traffic to reduce service interruptions and network strain.
  • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Monitored network hardware operations to evaluate proper configuration.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Education

Bachelor of Engineering - Electronics And Telecommunications Engineering

Annasaheb Chudaman Patil College of Engineering
Kharghar, Navi Mumbai
06.2016

Skills

  • IT Procurement
  • ITIL Processes
  • Business Analysis
  • Hardware maintenance
  • Incident Management
  • Ticket support system management
  • Remote Support
  • Software Installation
  • Windows 10
  • Ticket management
  • Technical Support
  • SAP Support(SD, MM, HR)

Languages

English
Hindi
Marathi

Timeline

Senior IT Associate

COFORGE
08.2019 - Current

Network Support Engineer

Orient Technologies Pvt. Ltd
06.2016 - 03.2018

Bachelor of Engineering - Electronics And Telecommunications Engineering

Annasaheb Chudaman Patil College of Engineering

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Diksha Buchude