Diksha Chandan

• Prepared and maintained accurate and timely reports for Banks, NBFCs, and HFCs, ensuring data integrity and alignment with client requirements.

IPrepared and maintained comprehensive Management Information System (MIS) reports to track daily operations, case status, and performance metrics.

• Managed case allocation efficiently across field executives, ensuring timely assignments, and optimal resource utilization.
• Regularly coordinated with field executives to collect status updates, ensuring accurate and real-time reporting to management and FI's.
• Acted as a key liaison between engineers and FI's to resolve issues and streamline the process.
• Developed and updated billing MIS for FI's.
• Supported cross-functional coordination to enhance operational efficiency and case turnaround times.

• Prepared detailed reports for government banks, ensuring data accuracy, and adherence to compliance and regulatory standards.
• Created and maintained MIS for specifically for government banks.
• Tracked and monitored payment status from government banks, ensuring timely follow-ups and resolution of payment discrepancies.
• Ensured proper escalation and closure of cases by documenting resolutions and integrating them into regular reporting.
• Delivered periodic performance and payment status reports to management for review and strategic planning.

• Prepared and maintained accurate and timely reports for Banks, NBFCs, and HFCs, ensuring data integrity and alignment with client requirements.
• Handled technical queries over calls from banking partners and internal teams, providing quick and effective resolutions.
• Interpreted and explained report data to bank representatives, assisting them in understanding technical aspects, and case outcomes.
• Ensured timely revision and submission of reports based on feedback or updated data, maintaining a high standard of reporting accuracy.
• Provided prompt support for escalations, coordinating with relevant departments to resolve issues swiftly and professionally.
• Maintained communication logs, escalations, and resolution records to support transparency and continuous improvement.
• Supported client satisfaction by offering responsive and solution-focused communication, especially during urgent or high-impact cases.

• Prepared and maintained accurate and timely reports for Banks, NBFCs, and HFCs, ensuring data integrity and alignment with client requirements.
• Handled technical queries over calls from banking partners and internal teams, providing quick and effective resolutions.
• Interpreted and explained report data to bank representatives, assisting them in understanding technical aspects and case outcomes.
• Ensured timely revision and submission of reports based on feedback or updated data, maintaining a high standard of reporting accuracy.
• Provided prompt support for escalations, coordinating with relevant departments to resolve issues swiftly and professionally.
• Maintained communication logs, escalations, and resolution records to support transparency and continuous improvement.
• Supported client satisfaction by offering responsive and solution-focused communication, especially during urgent or high-impact cases.

• Developed and maintained MIS reports while tracking courier status to analyze delivery trends, identify delays, and support operational improvements.

• Maintained daily sales entries in Tally, supporting accurate financial records and inventory management.
• Entered sales invoices and related transactions in Tally, ensuring compliance with accounting standards.
• Responsible for updating and reconciling sales data in Tally software on a regular basis.