DIKSHA CHATURVEDI
Bengaluru
Summary
Experienced specialist with a passion for delivering outstanding service. Proactive, customer-orientated professional with over 4 years of experience in Sales and Client Service. Self-motivated, team player with strong organizational and interpersonal skills. Have a proven record of surpassing sales targets and boosting revenue.Always looking to learn new skills, take on extra responsibilities, and grow professionally.
Hardworking and reliable employee with strong ability in sales and marketing. Highly organized, proactive and punctual with team-oriented mentality.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Creator Onboarding Executive
Graphy
Bangalore
07.2023 - 04.2024
- Assisted in the creation of marketing materials for game promotion.
- Collaborated with cross-functional teams to optimize gameplay experience.
- Managed version control systems for efficient project updates.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Executed sales strategies to achieve monthly targets consistently.
- Reduced process lags by training employees on best practices and protocols.
- Developed tailored solutions for unique client requirements or concerns.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated contracts and pricing terms for mutual benefit.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Continuously refined personal selling skills through training sessions.
- Maintained up-to-date knowledge of industry trends and advancements.
Associate Manager
Frankfinn
Ranchi
03.2023 - 07.2023
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored budgets, resources, and performance metrics.
- Coordinated cross-functional collaboration for improved efficiency.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed diverse teams to achieve project goals and deadlines.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and executed strategic plans for business growth.
- Led organizational change initiatives as needed or directed by leadership.
- Maintained up-to-date knowledge of industry trends and best practices.
Product specialist
Think and Learn Pvt Ltd.
Bangalore
01.2021 - 01.2022
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Pitched ideas on how to improve performance and efficiency
- Helped management identify workflow issues and find solutions
- Addressing and resolving customer complaints queries within the agreed SLA
- Managing 400+ account
- Helping the customers renew for the next year.
Noida
01.2018 - 01.2020
Noida
01.2015 - 01.2018
Education
M.B.A ( Human resources) -
Amity University
01.2020
B.B.A -
Amity University
01.2018
Skills
- Consistently met targets
- Handled customer complaints
- Participated in meetings
- Communication skills
- Documentation processing
- Problem-solving skills
- Customer service skills
- Effective Communication
- Interpersonal and written communication
- Technical Support
- Client Service
- Performance Improvement
- Client Support
- Teamwork and Collaboration
- Leadership
- Onboarding and Orientation
- Call Center Operations
- Sales expertise
Personal Information
- Title: creator onboarding manager
- Date of Birth: 12/07/95
- Nationality: Indian
Languages
English
Proficient
C2
Timeline
Creator Onboarding Executive
Graphy
07.2023 - 04.2024
Associate Manager
Frankfinn
03.2023 - 07.2023
Product specialist
Think and Learn Pvt Ltd.
01.2021 - 01.2022
01.2018 - 01.2020
01.2015 - 01.2018
M.B.A ( Human resources) -
Amity University
B.B.A -
Amity University