Diksha Chhabra

• Answering Inbound calls.
• Adhering to policy’s & procedure’s
• Quality customer service, security and fraud protection
• Assisting on banking features with mobile and online access.
• Maintaining the confidentiality to all the accounts
• Assisting on new account applications status & lending application status.
• Worked on debit card & credit card processes.
• Providing information on product and services & assisting on the account basis on eligibility.
• Dealing critical customer’s complaints & providing the resolutions.
• Assisting on savings products & dealing with interest.
• Overdrafts assistance.
• Account upgradations prechecks & conversion checks
• Working on other complex banking queries including lending products like credit cards, personal loan.

• Worked for 4 Years, providing customer support through emails for customers with queries.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Supporting NA BBB/AGO Escalation Specialist Team : (2017 - September 2019)

• Part of a Business Team which handles Legal complaints from State Attorney General Office.
• Part of the Better Business Bureau team for entire HYD. Address BBB customer cases promptly and upload the copy to BBB team. The Efficient and Quick resolution to cases will improve Company Accreditation.
• Manage and Resolve Andon Tickets on time. This will ensure us to list defect less item on our website.
• Resolve Promotional Andon Tickets. This keeps tab on the problematic promotions on website.
• Send out Time to Time Service level reports for Andon Tickets.
• Handle requests from IR & PR Stake Holders

Retail NA E-mail Associate: (August 2015 - September 2017)

• Answer customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and Responses; gathering and researching information; assembling and forwarding information;
• Verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and Service applications.
• Accomplishes customer service and organization mission by completing related results as needed.