Diksha Dalvi
Uran
Summary
Dedicated Technical Service Advisor with strong problem-solving and effective communication skills. Committed to delivering exceptional customer support.
Overview
1
1
year of professional experience
Work History
IT Help Desk
Dp World- Progressive Tech Serve Pvt. Ltd
Nhava Sheva
12.2024 - Current
- Answered user inquiries to resolve computer software or hardware operation problems.
- Assisted customers with technical inquiries and product issues.
- Provided technical support for customer inquiries and product issues.
- Assisted customers in troubleshooting software and hardware problems effectively.
- Educated clients on product features and best practices for use.
- Documented customer interactions and resolved service requests promptly.
- Collaborated with engineering teams to relay customer feedback on products.
Education
High School Diploma -
Uran Education Society
UranSkills
- Customer service
- Team collaboration
- Communication skills
- Problem resolution
- Data documentation
- Feedback analysis
- Operational documentation editing
- Service desk operations
- Remote support
- ITIL processes
- Ticketing systems
- Escalation management
- Incident management
- Customer support
- Active directory
- Data management
Languages
English
Elementary (A2)
A2
Timeline
IT Help Desk
Dp World- Progressive Tech Serve Pvt. Ltd
12.2024 - Current
High School Diploma -
Uran Education Society