DIKSHA DIXIT

Process Improvement Initiatives:

• Streamlined the global mobility process for the US Tax & Assurance team by mapping workflows, identifying gaps, and collaborating with the automation team to test and implement digital solutions.
• Optimized HR processes for the US Product and Technology team by identifying inefficiencies and delivering clear process maps, operating guides, and defined role responsibilities, enhancing clarity and compliance.
• Worked with the Assurance team to map and analyze technical processes, identify manual efforts and process gaps, and recommend AI-driven and automation solutions to improve efficiency.
• Streamlined global Business Services processes (Demand & Planning, Finance, Reporting, Quality, Operations) in line with US standards by collaborating with functional leads across locations. Led benchmarking, process mapping, and analysis (start/stop/continue), assigning unique IDs for standardization. Co-created an Operating Guide with leaders and users to align with updated SOPs.

Strategic Initiatives:

• Collaborated with global leaders to streamline Business Services documentation, aligned with updated strategies. Developed guides for U.S. and non-U.S. leadership, enabling cross-functional collaboration and clarity on roles.
• Created a concise HR guide detailing key processes, responsibilities, and interdepartmental integration to support organizational goals.
• Worked with Directors and Senior Managers to design organizational structures, SharePoint wireframes, and governance models. Collected requirements, created design concepts, documented changes, and collaborated with the design team to launch solutions.

Other Responsibilities:

• Evaluated AI tools for feasibility and accuracy, and provided recommendations for adoption.
• Supported the development of Power BI dashboards for different lines of service reporting.
• Continuously upskilling in digital tools and sharing use cases to drive adoption.
• Identified automation opportunities and supported implementation with the Digital team.
• Maintained the team knowledge repository and led regular team connect sessions.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.

• Created and optimized process maps in i-Grafx Flow Charter and JIRA using BPMN standards to streamline financial workflows for different processes.
• Collaborated with finance SMEs, risk analysts, and compliance teams to define and document end-to-end business processes, ensuring adherence to regulatory requirements and internal controls.
• Led the implementation of process enhancements and new workflows in the Process Library, improving traceability and audit-readiness across financial operations.
• Identified automation and AI opportunities to improve accuracy, reduce manual effort, and enhance processing speed.
• Managed data collection, cleansing, and visualization for financial metrics using Excel, Power BI, and AI-powered tools to support real-time reporting and forecasting.
• Developed business cases incorporating AI-driven insights and risk assessments to support decisions .

• Acted as the primary liaison for IT operations, managing service tasks, vendor coordination, and ensuring 100% SLA adherence.
• Developed and standardized SOPs for key operational processes, improving asset allocation compliance from 29% to 90% through Six Sigma methodologies.
• Led process improvement initiatives to optimize IT workflows, enhance service quality, and support audit readiness.
• Created reports and dashboards using Excel, PowerPoint, and quality tools to provide insights to senior management for informed decision-making.
• Supervised third-party teams and resolved escalations through effective communication and structured problem-solving. Served as a single point of contact for IT operations, managing tasks and related activities, and achieving 100% of SLAs.