Diksha Ghore
Banker
Nagpur
Summary
Dedicated and detail-oriented professional with a strong background in KYC, AML, and Transaction Monitoring. Seeking a challenging role in banking Operations where I can utilize my expertise to ensure regulatory compliance and mitigate financial risks. Committed to upholding the highest standards of integrity and efficiency in a fast-paced environment.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Relationship Manager
Icici Bank Limited
PUNE
09.2023 - Current
- Basic understanding of KYC/AML requirements, data collection, and analysis
- Reviewed customer documents and information to ensure compliance with KYC regulations
- Updated client profiles with relevant KYC information
- Conducted thorough KYC and AML due diligence to identify and mitigate potential risks, ensuring compliance with regulatory requirements and internal policies
- Identified customer risk levels based on established criteria
- Transaction monitoring and risk Assessment Procedure
- Periodic review and client middle office experience
- Enhanced due diligence comprehension
- Implemented robust transaction monitoring procedures to detect and investigate suspicious activities, resulting in the prevention of fraudulent transactions and minimizing financial losses
- Capture evidence and 48 fields in the KYC tool, attach the evidence, and submit the deal
- Provided comprehensive guidance to colleague analysts on the KYC project process as a quality check person, contributing to their skill development and fostering a strong compliance culture within the organization
- Monitor and review chargeback activity to identify trends and patterns
- Respond to customer inquiries regarding chargeback issues.
Deputy Manager
IDFCFIRST BANK
NAGPUR
04.2021 - 08.2023
- Branch Banking Operations- KYC Verification and Updating, Fund Transfer, Account Opening, Clearing, Digital Banking, Cashier Activities
- Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank, Responsible for resolving customer requests
- Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
- Conducted thorough KYC analysis and risk assessments to evaluate account opening applications, reviewing KYC, financial documents, and information
- Enhancing customer relationships by marketing and selling Asset Products like Loans and Credit Cards
- Generating fee income for the bank via marketing and sales of third-party products Like Life Insurance and General Insurance, health insurance, Demat, and trading services all banking products.
Assistant Manager
INDUSIND BANK
NAGPUR
09.2019 - 04.2021
- Banking Operations- Account Opening, Cashier, Clearing, Fund Transfer, Digital Banking
- Banking Operations - Account opening, Cashier, Loan dept
- Activities
- Responsible for resolving customer requests through the Financial CBS system
- Enhancing customer relationships by marketing and selling Asset Products like loans and Credit Cards
- Developed and implemented strategies to increase sales and market share
- Update all leads in CRM Next daily
- Ensuring complete compliance of the team with banking regulations and guidelines
- Analyzed customer feedback to identify areas for improvement in products and services offered
- Identified potential clients, built relationships, and negotiated contracts.
Assistant Manager
Kotak Mahindra Bank
NAGPUR
04.2018 - 09.2019
- Handled a team of more than ten people for OD & amp PAR collections
- Responsible for supporting and guiding the collection executive staff in collections of OD & amp PAR accounts
- ORACLE CBS system and CRM software for customer transactions and service requests
- Motivate Mentor and help the team in addition to individual contribution
- Responsible for generating all EOD reports from SFDC
- Analyzed data from CRM systems to identify trends in customer service needs
- Completing Monthly target of approximately 3-4 Crore Rupees Login as per company standard
- Assigning tasks and allocation of work to the team members
- Verifying and validating customer background before disbursement of money.
Education
MBA - Finance And Marketing
Dhananjayrao Gadgil Institute of Management
07.2021
Bachelor Of Engineering - Electrical Engineering
Priyadarshani College of Engineering
06.2017
Skills
AML
Certification
SAP FICO: E-Learning solution Karadi, Pune
Place Of Birth
PUNE
Personal Information
Date of Birth: 10/26/1993
Timeline
Relationship Manager
Icici Bank Limited
09.2023 - Current
Deputy Manager
IDFCFIRST BANK
04.2021 - 08.2023
Assistant Manager
INDUSIND BANK
09.2019 - 04.2021
Assistant Manager
Kotak Mahindra Bank
04.2018 - 09.2019
MBA - Finance And Marketing
Dhananjayrao Gadgil Institute of Management
Bachelor Of Engineering - Electrical Engineering
Priyadarshani College of Engineering
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