Diksha Ghore
Banker
Nagpur
Summary
Dedicated and detail-oriented professional with a strong background in KYC, AML, and Transaction Monitoring. Seeking a challenging role in banking Operations where I can utilize my expertise to ensure regulatory compliance and mitigate financial risks. Committed to upholding the highest standards of integrity and efficiency in a fast-paced environment.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Relationship Manager
Icici Bank Limited
PUNE
09.2023 - Current
- Basic understanding of KYC/AML requirements, data collection, and analysis
- Reviewed customer documents and information to ensure compliance with KYC regulations
- Updated client profiles with relevant KYC information
- Conducted thorough KYC and AML due diligence to identify and mitigate potential risks, ensuring compliance with regulatory requirements and internal policies
- Identified customer risk levels based on established criteria
- Transaction monitoring and risk Assessment Procedure
- Periodic review and client middle office experience
- Enhanced due diligence comprehension
- Implemented robust transaction monitoring procedures to detect and investigate suspicious activities, resulting in the prevention of fraudulent transactions and minimizing financial losses
- Capture evidence and 48 fields in the KYC tool, attach the evidence, and submit the deal
- Provided comprehensive guidance to colleague analysts on the KYC project process as a quality check person, contributing to their skill development and fostering a strong compliance culture within the organization
- Monitor and review chargeback activity to identify trends and patterns
- Respond to customer inquiries regarding chargeback issues.
Deputy Manager
IDFCFIRST BANK
NAGPUR
04.2021 - 08.2023
- Branch Banking Operations- KYC Verification and Updating, Fund Transfer, Account Opening, Clearing, Digital Banking, Cashier Activities
- Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank, Responsible for resolving customer requests
- Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
- Conducted thorough KYC analysis and risk assessments to evaluate account opening applications, reviewing KYC, financial documents, and information
- Enhancing customer relationships by marketing and selling Asset Products like Loans and Credit Cards
- Generating fee income for the bank via marketing and sales of third-party products Like Life Insurance and General Insurance, health insurance, Demat, and trading services all banking products.
Assistant Manager
INDUSIND BANK
NAGPUR
09.2019 - 04.2021
- Banking Operations- Account Opening, Cashier, Clearing, Fund Transfer, Digital Banking
- Banking Operations - Account opening, Cashier, Loan dept
- Activities
- Responsible for resolving customer requests through the Financial CBS system
- Enhancing customer relationships by marketing and selling Asset Products like loans and Credit Cards
- Developed and implemented strategies to increase sales and market share
- Update all leads in CRM Next daily
- Ensuring complete compliance of the team with banking regulations and guidelines
- Analyzed customer feedback to identify areas for improvement in products and services offered
- Identified potential clients, built relationships, and negotiated contracts.
Assistant Manager
Kotak Mahindra Bank
NAGPUR
04.2018 - 09.2019
- Handled a team of more than ten people for OD & amp PAR collections
- Responsible for supporting and guiding the collection executive staff in collections of OD & amp PAR accounts
- ORACLE CBS system and CRM software for customer transactions and service requests
- Motivate Mentor and help the team in addition to individual contribution
- Responsible for generating all EOD reports from SFDC
- Analyzed data from CRM systems to identify trends in customer service needs
- Completing Monthly target of approximately 3-4 Crore Rupees Login as per company standard
- Assigning tasks and allocation of work to the team members
- Verifying and validating customer background before disbursement of money.
Education
MBA - Finance And Marketing
Dhananjayrao Gadgil Institute of Management
07.2021
Bachelor Of Engineering - Electrical Engineering
Priyadarshani College of Engineering
06.2017
Skills
AML
CDD EDD
Due Diligence Review
Sanction
Anti Money Laundering
Fraud Monitoring
SDD
KYC
Fraud Investigation
client onboarding
Mortgage
Insurance Chargeback
Banking Operations
Risk assessment
Analytical thinking
Problem-Solving
Certification
SAP FICO: E-Learning solution Karadi, Pune
Place Of Birth
PUNE
Personal Information
Date of Birth: 10/26/1993
Timeline
Relationship Manager
Icici Bank Limited
09.2023 - Current
Deputy Manager
IDFCFIRST BANK
04.2021 - 08.2023
Assistant Manager
INDUSIND BANK
09.2019 - 04.2021
Assistant Manager
Kotak Mahindra Bank
04.2018 - 09.2019
MBA - Finance And Marketing
Dhananjayrao Gadgil Institute of Management
Bachelor Of Engineering - Electrical Engineering
Priyadarshani College of Engineering