Diksha Gupta
Ambala Cantt
Summary
Driven JR. Software Engineer from Cognizant Technology Solutions, adept in SQL and Unix, with a strong problem-solving capability. Excelled in diagnosing and resolving L2-level application issues, enhancing system functionality. Proven track record in operational support and customer satisfaction, leveraging skills in Java and effective communication to deliver solutions and drive improvements.Committed to leveraging technical and communication skills to elevate organizational goals and deliver high quality results in future Projects.
Overview
3
3
years of professional experience
Work History
JR. Software Engineer
Cognizant Technology Solutions
10.2022 - Current
- Resolving L2-level related issues in the application, ensuring minimal downtime and smooth functionality.
- Extract and analyze the issues through logs using SQL and Unix to diagnose and troubleshoot system behaviors.
- Provide solutions to customers for recurring issues, or unexpected concerns, in the application. the application
- Debug application bugs, validate bug fixes, and test enhancements in respective environments.
- Monitor application performance and availability. Proactively identifying potential issues.
- Escalate critical issues to L3 or vendors, wherever their involvement is required.
- Knowledge transfer to the new joiners.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Participated in team meetings and provided input on deadlines, designs, and enhancements.
Programmer Analyst Trainee
Cognizant Technology Solutions
Gurgaon
03.2022 - 07.2022
- Gained Knowledge about various technologies
- Example: Java, C++, Oracle SQL, Python
- Attended various behavioural sessions
- Solved Many code challenges related to the learnt technologies
- Attempted various Integrated Capability Tests for the evaluation of growth in my Knowledge and for the completion of Internship
- Worked on a Project - Employee Management System using Git
Education
B.TECH - ECE
CGC Chandigarh Engineering College
Landran, Punjab06-2022
12th -
Lord Mahavir Jain Public School
Ambala Cantt, Haryana05.2018
10th -
Convent Of Sacred Heart
Ambala Cantt, Haryana05.2016
Skills
- C
- C
- Java
- SQL
- Unix
- Web development
- Professional Presentation Delivery
- Execution of Deployment Strategies
- Proficient in Java
- Operational support
- Microsoft SQL server 2016
- Strong problem solving
- HTML and CSS
- SQL proficiency
- Postman
Accomplishments
- Participated in various Maths, English and science Olympiads during school , demonstrating strong analytical and competitive skills
- Successfully Completed Online course of 'C++ PROGRAMMING' from Udemy , enhancing programming efficiency and problem solving skills.
- Successfully Completed Online course of 'WEB DEVELOPMENT(Beginners)'.
- Was Selected for a key role within six months of joining the project , replacing a senior member of the team and became the Primary Point of Contact for 3 OSS Applications for the Client.
- Consistently acknowledged as the Performer of the quarter by the manager in every quarterly review for outstanding contributions.
- Recognized by the vendor and application development team in monthly calls for taking the ownership of complex deployments and ensuring seamless production releases.
- Subjected Matter Expert(SME) for two of the applications used by client , providing support and guidance to ensure optimal system performance for customers.
Languages
- English
- Hindi
Personal Information
- Date of Birth: 09/15/00
- Gender: Female
- Marital Status: Unmarried
Projects
- W4 Schools
Description: An E-learning website for better experience in learning new technology.
Environment Used : Windows , Visual Studio
Technologies: HTML5 , CSS , Bootstrap
- Colt Managed Services
Description: An organizational project for client (Colt) , providing l2 services support for various applications ( Voice Applications , Performance Monitoring Tool , Netcool) which are used by both internal users and external customers.
Environment: VMWARE horizon , Windows
Technologies: SQL , Excel , Unix , Postman
Timeline
JR. Software Engineer
Cognizant Technology Solutions
10.2022 - Current
Programmer Analyst Trainee
Cognizant Technology Solutions
03.2022 - 07.2022
B.TECH - ECE
CGC Chandigarh Engineering College
12th -
Lord Mahavir Jain Public School
10th -
Convent Of Sacred Heart
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