Diksha Kumari
BENGALURU
Summary
Business Analyst with 6 years of experience in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
6
6
years of professional experience
Work History
Business Analyst
Multitude (Pactum Collections)
07.2023 - Current
- Led strategic initiatives to enhance early collections through tailored risk categories and communication strategies.
- Developed a performance-tracking dashboard aligned with OKRs for informed decision-making in collections operations.
- Created a data-driven evaluation framework incorporating metrics for targeted coaching and team performance optimization.
- Engineered a dynamic monitoring tool for collections performance segmented by DPD, country, and contact method.
- Collaborated cross-functionally with Risk, Product, and Operations teams to align collections initiatives with corporate goals.
- Optimized late collections strategies by refining DCA placements and improving account allocation based on performance capacity.
Business Analyst
Indifi Technologies Pvt. Ltd.
Gurugram
04.2021 - 06.2023
- Developed investor and board presentations utilizing data visualization and storytelling techniques for effective communication of key metrics, leading to successful fundraising and board approvals.
- Solely managed operations by preparing client dashboards, creating executive incentive structures, and conducting sales team capacity planning, resulting in a 15% increase in targets and 30% year-over-year growth.
- Led monthly business review processes by coordinating inputs from cross-functional teams, synthesizing data, and presenting concise findings to CEO and executive leadership.
- Directed planning for Annual Operating Plan (AOP) by collaborating with cross-functional teams to create revenue forecasts and identify strategic initiatives, achieving 95% of business goals for FY-23.
- Recruited, hired, and trained team members through technical assessments, behavioral interviews, and onboarding programs to ensure high performance and smooth transitions.
- Streamlined operations while managing dashboard preparation, incentive structure creation, and capacity planning for maximum resource optimization.
- Facilitated presentations that effectively conveyed financial results and growth plans to stakeholders, enhancing decision-making processes.
- Orchestrated efforts across teams to align objectives with operational strategies, enabling a clear path toward meeting company goals.
Analyst
L&T Financial Services
Mumbai
05.2019 - 03.2021
- Managed multiple customer service projects, analyzing vendor performance across sales, service, and collections metrics.
- Developed reports and tools to evaluate actual and forecasted service levels for rural business operations.
- Provided strategic recommendations to maintain service levels by assessing individual agent performance.
- Monitored self-help options via Microsite, identifying processes for development based on volume and complexity.
- Led pre-delinquency management for two-wheelers, collaborating with analytics team to optimize inventory reduction models.
Education
MBA - Agribusiness
Pune
Pune01.2019
B.Tech. - Food Technology
Delhi
Delhi01.2017
12th CBSE Board -
Delhi
Delhi01.2012
10th CBSE Board -
Delhi
Delhi01.2010
Skills
- Business analysis
- Data validation and visualization
- Performance tracking
- Technical reporting and documentation
- Data analysis
- Dashboard development
- Business analysis
- Data validation and visualization
- Performance tracking
- Technical reporting and documentation
- Data analysis
- Dashboard development
Accomplishments
- Team Member of the Month (Mar 2025) for leading Pactum Incubation Training and showing strong leadership.
- Performance Bonus (Dec 2024) for driving company growth and exceeding expectations.
- Performance Bonus (Jun 2024) for innovative reporting and insightful analysis.
- Star Performer of the Quarter (Q2 2022) for timely, high-quality reporting delivery.
- Director’s Trophy (2019) for academic excellence during MBA
Timeline
Business Analyst
Multitude (Pactum Collections)
07.2023 - Current
Business Analyst
Indifi Technologies Pvt. Ltd.
04.2021 - 06.2023
Analyst
L&T Financial Services
05.2019 - 03.2021
MBA - Agribusiness
Pune
B.Tech. - Food Technology
Delhi
12th CBSE Board -
Delhi
10th CBSE Board -
Delhi
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