Diksha Pawar

Experienced Accounts Receivable professional with 7.5 years of progressive experience in the Order to Cash (O2C) process at Infosys BPM. Skilled in handling end-to-end AR functions, including customer billing, cash application, credit management, collections, dispute resolution, and reporting. Demonstrated expertise in working with global clients, ERP systems (SAP), and CRM tools to ensure timely and accurate order processing, revenue realization, and compliance with company policies and SLAs.

PROJECT NAME:

Daikin- Daikin is a Japanese multinational company and a leading manufacturer of air conditioning systems. which is a leading innovator and provider of advanced, high-quality air conditioning solutions for residential, commercial and industrial. I am working for Dubai country as an (SME Subject Matter Expert).

· Reviewing CRM (Customer Relationship Management) for Quotes, Applied Quotes and Accounts on timely basis

· Checking Sales person's email and replying.

· Releasing, SO (Sales Orders) and Outbound in SAP after checking all the parameters.

· Working on Work Orders in DSM (Daikin Service management).

· Approving Warranty, commission and inspection through email for particular SOR.

· Following approval matrix as per Daikin for releasing order beyond parameters.

· Working on daily request received through Power App.

· Creating customers Payers or Extending the existing customer to another entity.

· We also creating Daikin Sales employee in SAP.

· SAP to T code is BP (Business Partner)

· Also updating customer details like name, address, email ID, VAT no, Payment terms, Tax classifications and son on.

· Raising CIL (Credit Insurance Limit) request on Cerdendo Portal.

· Informing the decision to sales person received from Credendo portal

· Maintain detail tracker of CMD and CIL on daily basis.

· Make SOP of CMD & CIL for future reference.

· Also trained other member.

· Downloading daily statements from Bank websites.

· Posting payments manually in FF67 and after that applying payments through FEBAN on customers account as per details received from bank and from sales persons.

· Clearing invoices against the received payment as per details received from customer.

· Registering PDC (Postdated cheques) and CDC (Current dated cheque) in SAP.

· Posting unknown payments on waiting GL at month end.

· Doing Reclass of payment and AP/AR Knocking off only basis of management approval.

· Keeping track of unallocated payments and taking follow up with sales person.

· Sending unallocated payments emails to salespersons on daily basis.

· Reconciliation of customers as per received requests.

· Sending SOA as per requests.

· Intercompany payments as per email confirmation from management.

· Request received from Salesperson should be sent to credit controller for reviewing.

· Once approval or confirmations received then preparing the commercial invoice and delivery note as per standard format.

· Registration of new LC in SAP through FTRTLC01 and FTRTLC04.

· Preparing BOE and Covering letter as request received for SNB (Saudi National Bank) or DB (Dutch bank).

· Updating comments in SAP against the particular invoices.

· Maintain LC tracker on daily basis and providing it to client on weekly basis.

· Performing the weekly J Sox and Monthly J Sox.

· Preparing monthly reports like – Turnover declarations, GBD, Overdue, ECL (Expected Credit Loss) and Credit rating fees.

· Also preparing other reports like monthly volume, KPI and CPI files.

· Maintain leave calendar of team and monthly activity calendar and sending it to client for approval.

· Taking weekly calls with clients.

· Preparing MOM od Calls and sharing it with clients.

· Solving customers, clients and teams queries.

PROJECT NAME:

Dover: Dover Corporation wholly owned subsidiary known as Marken-Imaje. Marken-imaje is private limited company who deals with printers and its related services. I was handling US and CA clients as joiner accountant.

· Downloading daily reports from ICDM Tool and SAP to run the order release macro.

· Running the order release macro 3 times in a day

· Sending the held order list to collectors and CSR

· Releasing the orders manually as per request from CSR and collectors after reviewing all the parameters.

· Reviewing if the customer is on credit block or delivery block

· Working with SAP T code VKM1, VKM3, FBL5N.

· Make SOP of order release for future reference.

· Also trained other team members.

· Reporting Monthly report of order release to Team leader

· Working on daily request of CMD in OEMS Tool for New creation, Modification and Credit Management request through SAP T code XD02, XD07 and XD03

· Reviewing credit limit of the customer on DNBI website of client. Set up in FD32.

· Make SOP of CMD for future reference.

· Also trained other team members.

· Providing the audit report of CMD to Quality Team.

· Downloading the daily report from SAP and sending to customers as per there instructions.

· Uploading the invoices on different portals as per customer requirement

· Sending invoices through email to customer for special instructions.

· Working on backlog files.

· Raising dispute on ICDM portal

· Providing remittance details to collector from the portals.

· Replying customer regarding invoice issue.

· Downloading daily deposits from the bank portal (Bank of America and Scotia Bank) for US and Canada (EFT and lockbox) and performing daily cash posting as per the remittances shared by the customers.

· Reviewing and processing refund transactions

· Reviewing auto posted transaction by using T-code SM37

· Working on Lockbox and EFT reports and applying cash on correct invoices with correct remittance within SLA

· Working with collectors on cash clearing and unapplied cash

· Maintaining tracker for unidentified payments and researching on those payments to get the customer details

· Communicate with customer and resolve conflicts

Maintaining an Excel spreadsheet and SAP data for each payment to ensure that activity is posted accurately, entered, and balanced.

Providing the paid receipts of the payment to the customer