Dynamic professional with extensive experience at SemaConnect Systems, specializing in customer engagement and problem resolution. Achievements include a demonstrated ability to enhance customer satisfaction and retention through effective conflict resolution and vendor management. Proficient in training representatives and managing escalations, consistently delivering exceptional service in high-pressure environments. Career aspirations focus on further optimizing customer experiences while leading teams to achieve operational excellence.
Foundations of Project Management By Google May 2022
Project Planning: Putting It All Together By Google March 2024
Project Initiation: Starting a Successful Project By Google March 2024